Consumers also value account features that simplify the health care funding experience, the survey found. More than 65% ranked debit cards and multi-channel (web/mobile) account access as “extremely valuable,” while 60% said they “highly value” self-service features such as the ability to submit claims via mobile devices. Seventy-five percent of consumers said they value integration of benefit accounts and insurance claim data to streamline the process of reviewing and paying
Contents contributed and discussions participated by Mal Allison
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