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"The co-chief executives of Research in Motion, Mike Lazaridis and Jim Balsillie, have stepped down from their roles, handing over the reins to Thorsten Heins. Mr Heins joined the company four years ago as a chief operating officer, and has previously worked for Siemens."

According to Jim Dickie, Co-Founder of INSIGHTS, "If you do not put the right tools and the right information in the hands of your people, they will not be able to perform as effectively as their CRM empowered counterparts," But how do we pick the right CRM? Here are a few tips that you can put to use and then decide on the CRM that best suits your needs.