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I recently chatted with LEGO about their customer experience efforts; they've got a lot of interesting initiatives underway. One of the things that really caught my eye was a tool they call the "experience wheel."

good thread on emerging UX trends

"UX can pick up more responsibility and also provide well rounded responses if they can understand coding issues or design elements. Don't expect people to code from start to finish and front to back but should have a solid understanding." Not usually a huge fan of Quora, but that's right on the money.

Guy who shared this with me is Jason Davey who is now at Westpac

GoMo is a Google-led initiative dedicated to helping businesses "Go Mobile" by providing them with the tools and resources they need to make their websites more mobile-friendly. On the GoMo website, businesses can see how their sites look on a mobile device using the GoMoMeter tool and get personalized recommendations for creating a more mobile-friendly experience. The site also has information on current mobile trends and mobile site best practices, as well as a list of developers ready to help companies build their mobile sites.

some good design / UX reading