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"As Abby walked into the school building she had a sinking feeling in her stomach. It was November and she had just moved into a new community. She was nervous about starting a new school midway through the school year. This was her first day of school and she kept her eyes down, nervous, not knowing what to expect as she walked into the main office. Suddenly, the office secretary called out to her in a tone that made her skip a breath, "Where are you supposed to be?  Do you have a pass?  Move on now before the tardy bell rings and the vice principal gives you a detention for being late." Each day in school offices across the country this scenario is playing out with regularity.  Although it may come across as somewhat exaggerated, those of you who have spent any amount of time in school have probably at one time or another been witness to such an interaction in the main office area.  It is these defined interactions that has led to us to ponder this question.  Have we reached the point where we are willing to allow negative interactions to drive the level of success of our students, staff and our school? What if we were to pause, step back and view our office culture through the eyes of students, parents, guests or even staff who visit the main office? What would they say?  If we manage our interactions appropriately they will leave feeling valued and cared for and look forward to their next return trip."

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