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Graham Perrin

Six weeks service downtime affecting caches, indexing and search - 22 views

resolved www.diigo.com service cache index search fail bug

started by Graham Perrin on 24 Mar 09
  • Graham Perrin
    #1 Graham Perrin on 24 Mar 09
     
    On 9th February, Joel Liu wrote:

    > We stopped indexing new bookmarks to prepare a hardware upgrade.
    > All search issues will be solved after the upgrading is done.

    > full text search for new bookmarks is disabled

    Diigo, please:

    1. When will service resume?

    2. Why so long?

    3. What measures are in place to prevent a recurrence of extended downtime?

    Whilst I'm grateful for free service from Diigo, I'm also reminded of Furl search failures (November 2005 through February 2006 and beyond), an unbearably long period that drove me to discard Furl; I moved on first to BlinkList, then to Diigo.

    The extended downtime, apparently over six weeks, is a _serious_ concern. My faith in Diigo is properly dented.†

    TIA for comments

    Best regards
    Graham

    ---
    † Diigo seems to finds content only if it was bookmarked before the downtime began; fails to find HTML content that was bookmarked on 10th February.
  • Graham Perrin
    #2 Graham Perrin on 25 May 09
     
    Caching seems to be much improved.

    http://www.diigo.com/cached?url=http%3A%2F%2Fgroups.diigo.com%2Fdiigo-feature-requests-community%2Fforum%2Ftopic%2Fimages-or-html-links-in-annotations-43788 was cached around nine hours ago, but it's maybe not indexed; if I search for text within the cached copy, the bookmark is not found.

    http://www.diigo.com/cached?url=http%3A%2F%2Fwww.readwriteweb.com%2Farchives%2Fthe_dam_just_broke_facebook_opens_up_to_openid.php was cached probably on 2009-05-21 but it's maybe not indexed.

    http://www.diigo.com/cached?url=http%3A%2F%2Fdev.aol.com%2Fapi%2Fxdrive was cached probably on 2009-04-11 but it's maybe not indexed.

    For a similarly dated bookmark http://about.diigo.com/about/blog.kowalczyk.info%2Farticle%2FExporting-data-from-EverNote.html (2009-04-11) a cached copy is currently not available.

    I guess that the gaps will fill in due course and that eventually, full-text searches (of cached copies) will be valid.
  • Graham Perrin
    #4 Graham Perrin on 27 May 09
     
    >> Caching seems to be much improved.

    > available around forty minutes after the Diigo bookmark was made.

    And again, much improved:

    * http://www.diigo.com/cached?url=http%3A%2F%2Fwww.electronista.com%2Farticles%2F09%2F05%2F26%2Fms.confirms.zune.hd available less than four minutes after the Diigo bookmark was made.
  • Graham Perrin
    #6 Graham Perrin on 27 May 09
     
    > does caching work now?

    For some bookmarks: yes, in good time (a great improvement compared to the original situation).

    For other bookmarks: no.
  • S N
    #7 S N on 27 May 09
     
    I'm guessing there still working on fixing/improving the cacheing system then? Hopefully it works in the next version. Also thanks for the quick response.
  • Graham Perrin
    #8 Graham Perrin on 30 Jul 09
     
    As evidence of Diigo cache-related services working reasonably well for at least some users: cache of something that was bookmarked for the first time around nine hours ago.

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