Need to use email of an old account - 21 views

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  #1 anonymous on 27 Jan 11

   

  Besides this one, I have an old, inactive account with email X (well I'm not sure anymore, keep reading). I can't enter it anymore because I forget the password and diigo is not sending me the reset password email. I can't find email X in diigo. Nor can I find user memeplex (the one for X). So one would say that X doesn't exist or even that it have never existed. But when I try to change email Y (of my current account) to X, diigo keeps saying that it's already taken. Same for changing memeplex2 to memplex. I need to delete that old account and use its email and username for this new one. But I have exhausted all my resources in order to do that, so please help.

   

  <div class="cArrow"> </div><div class="cContentInner">Besides this one, I have an old, inactive account with email X (well I'm not sure anymore, keep reading). I can't enter it anymore because I forget the password and diigo is not sending me the reset password email. I can't find email X in diigo. Nor can I find user memeplex (the one for X). So one would say that X doesn't exist or even that it have never existed. But when I try to change email Y (of my current account) to X, diigo keeps saying that it's already taken. Same for changing memeplex2 to memplex. I need to delete that old account and use its email and username for this new one. But I have exhausted all my resources in order to do that, so please help.</div>

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  #2 sandy_diigo on 28 Jan 11

   

  Please contact info@diigo.com and give us some detailed information about your accounts.
  We will handle it ASAP.
  Thanks.

   

  <div class="cArrow"> </div><div class="cContentInner">Please contact info@diigo.com and give us some detailed information about your accounts. <br /> We will handle it ASAP. <br /> Thanks.</div>

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