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Do you consider customer experience to be an integral part of your business? If so, are you rigorously listening to your customers to be able to deliver great experiences? Needless to say, the Voice of Customer is your most powerful weapon when it comes to understanding customers and their expectations. While most brands recognize this, the strategies they set in motion to gather customer opinion are nothing but ineffective and for namesake. If your organization is aiming to truly excel as a customer-centric brand and proactively meet customer expectations, Voice of Customer programs need to shoulder more purpose and also encompass the dynamics of the customer journey. We've come up with an infographic that explains what's going wrong in VOC programs and how you can set them right!

Voice Of Customer Rocks !!!

Find out more about online banking degree programs. This page explains what the courses are, what employers expect, and what you can expect to earn.

Acetaldehyde Market 2023 is Expected to High Growth At A Robust CAGR Due To Growing Application as Chemical Intermediate: MRFR

Oil prices continued their upward trend for the fourth consecutive day on Tuesday on expectations that the US Federal Reserve will cut interest rates for the first time in more than ten years to support the growth in demand for fuel in the country.

Acrylic acid and its derivatives are widely used in industrial processing for surface coatings, adhesives and sealants, etc. Growing demands in super absorbent polymers are expected to be the major drivers for the market growth at Asia-Pacific, European and North American market

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Electroactive Polymer (EAP) is a generic term for a multitude of synthetics which share the common characteristics of changing their shape under an applied electrical voltage or charge. The global electro-active polymers product market is expected to be worth US$3.4 bln by 2017 and is forecast to grow by a CAGR of 7.7% from 2012-2017

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Dubai: Motorists across the country struggled with reduced visibility for a second day on Wednesday as fog blanketed the UAE. Motorists reported traffic snarls during the morning rush hours in cities across the emirates. Weather forecasters said more fog is expected in the next several days. On Tuesday, school buses and the office crowd were delayed as horizontal visibility fell below 50 metres, leading to several accidents on the highways that resulted in minor injuries to some people. Traffic jams were reported in some cases. However, no fatal accident was reported.

Mobile traffic currently makes up 10% of global Internet traffic, as shown in the chart, and next year more people will use mobile phones than PCs to get online, according to Gartner. Purchases made on mobile devices amounted to $6.7 billion in the U.S. last year, or about 8% of total online sales, and are expected to nearly double to $11.6 billion this year. By 2015, U.S. mobile sales are forecast to reach $31 billion.

Financial emergencies always happen when you least expect them and when they do arise, you need to access quick money to deal with the…

GST slab release impacted sensex today. The slab of 12% & 18% is clever move by the government to increase taxes on the services. It is expected that sensex will be under pressure till the time fine blue print don't come out as the slab rates are higher than expected.

Conventional loans have a lot of demerits particularly if you are in a pressing require of currency. This makes Loans Online for Bad Credit very effective as you can expect cash straight away in your active bank account whenever you require it.

A masters of accounting degree is essential if you want to progress as a public accountant. Find out what the courses are, what employers expect, certification, and more ..