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Do you consider customer experience to be an integral part of your business? If so, are you rigorously listening to your customers to be able to deliver great experiences? Needless to say, the Voice of Customer is your most powerful weapon when it comes to understanding customers and their expectations. While most brands recognize this, the strategies they set in motion to gather customer opinion are nothing but ineffective and for namesake. If your organization is aiming to truly excel as a customer-centric brand and proactively meet customer expectations, Voice of Customer programs need to shoulder more purpose and also encompass the dynamics of the customer journey. We've come up with an infographic that explains what's going wrong in VOC programs and how you can set them right!

Voice Of Customer Rocks !!!

Digital Transformation - Why Should It Be Your Strategic Priority? As businesses languish amid competition, Digital Transformation is no less than a Superhero that helps businesses scale increasing competition and emerge victorious. Here's a lowdown about the role of digitalization on different factors affecting your business: 1. Customer Experience Modern consumers value nothing more than their personal convenience, productivity, time and flexibility. They're more likely to conduct research before buying, rely on consumer reviews, seek quicker resolutions and move to other providers if their expectations are not met. Digital technologies enable an end-to-end sales cycle, right from opening conversations with prospects to closing a sale. Customers are spoilt for choices, and they engage with businesses on channels of their choice. Businesses need to have Omni-channel presence so that they can cater to the needs of their customers with lesser response time, thereby gaining customer loyalty. We reduced online complaints from 15 cases per day to none within just 3 months for the India's first large-format specialist retail chain for consumer electronics and durables. Click here to read how we helped them retain high-value customers by implementing digital technologies for complaint closure. The Digital Age is hence, the age of customers and it has become all the more important to ensure your customers are happy. Digital transformation as a strategic priority can enable you to shift towards customer-driven communications, which can maximize your reach and delight your customers too. 2. Productivity With an increased focus on Digital transformation, businesses are likely to reach Digital Maturity, with an effective strategy in place. This could translate to increased productivity in the form of: Streamlined operations Effective marketing Stronger customer interactions Greater focus on innovation Lesser room for error Increased speed-to-market No wonder, stud

This is a great explanation for Customer Insights since it highlights the "mutual benefit" angle of Customer Experience. Customer insights is basically actionable data that helps bridge the gap between your brand promise and the experience your customers take back home, and bridging this gap is the easiest way to make your customers loyalists, and RETAIN them!

CUSTOMER INSIGHTS: THE KEY TO BOOST CUSTOMER RETENTION

Custom rigid boxes are commonly used in a variety of industries, including: Cosmetics: Luxury cosmetics brands often use custom rigid boxes to create a premium look and feel for their products. Electronics: High-end electronic products such as smartphones, tablets, and laptops are often packaged in custom rigid boxes for added protection and branding. Food and Beverage: Premium food and beverage brands often use custom rigid boxes for their gift and specialty products, such as chocolates, wine bottles, and gift sets. Retail: Many retail brands use custom rigid boxes for their product packaging, especially for items that require extra protection or are marketed as premium products. Health and Beauty: Custom rigid boxes are also used in the health and beauty industry for packaging products such as skincare, fragrances, and hair care products. Jewelry: Custom rigid boxes are commonly used in the jewelry industry to package high-end pieces such as engagement rings, watches, and other luxury jewelry items. Overall, any industry that requires high-quality, durable packaging that can showcase and protect products can benefit from custom rigid boxes.

Facing challenges with your Customer Feedback System, meet iKnow New Zealand the all-round solution- iKnow Customer Feedback System is Real Time Confidential Accurate Transparent, iKnow Customer Feedback Management allows Larger Customer Sample size Cost Effectiveness Scalability Fixing countability sms based customer feedback, customer feedback system, most efficient real time customer feedback management

Buy Google 5 Star Reviews In today's digital world, online reviews play a crucial role in shaping the reputation of businesses. Whether you own a small startup or a well-established company, having positive ratings and feedback on platforms like Google can significantly impact your success. Realizing the value of such reviews, some businesses resort to buying Google 5 star reviews. However, it is essential to understand the implications and potential consequences that come with this controversial practice. First and foremost, it's important to recognize the potential benefits of obtaining positive reviews. When potential customers search for a product or service, they often rely on other people's experiences to gauge its quality and credibility. Positive reviews can instill confidence in potential buyers and encourage them to choose your business over competitors. Moreover, Google uses these reviews to determine the ranking of businesses in search results, making it crucial in boosting your online visibility. What Are 5 Star Reviews on Google? Are you going to buy anything online or try out a new restaurant? Most likely, before making a choice, you'll browse several reviews online. Google is one website that stands out from the others when it comes to internet reviews. Google 5-star reviews are regarded by many as a trustworthy source of user feedback. These one- to five-star evaluations have a significant impact on the standing and prosperity of companies of all sizes. An insightful viewpoint on the caliber of goods, services, and client experiences can be found in Google 5-star evaluations. Google evaluations can make all the difference when it comes to finding a trustworthy contractor, a well-known tourist destination, or a local business. Potential clients can quickly learn about past experiences and determine the degree of satisfaction with a single click. A company's overall trustworthiness and search engine exposure can be greatly impacted by th

Custom Rigid Boxes are an essential tool for businesses that want to stand out in a crowded market. These boxes are designed to meet the specific needs of a business, including size, shape, and design. They can be used for a variety of purposes, including packaging products, shipping items, and promoting a brand. Custom Rigid Boxes are an effective way to create a unique and memorable experience for customers, as they can be customized with logos, graphics, and other branding elements. They are also an affordable way to enhance the perceived value of a product, as they can be designed to look more high-end and luxurious. Overall, Custom Rigid Boxes are a valuable investment for any business looking to improve its branding and customer experience.

Lack of customer feedback strongly affects a corporate's growth plans. iKnow system gets wider customer participation and empowers you with a robust sms-based feedback management system SMS based platform, a discrete option for customer feedback - ensuring honest and higher response rates. Technologically advanced fully hosted platform which collects, analyses and provides ready actionable data. Our feedback system works real-time so no lags or data manipulation possible. Easy integration with your existing setup. iKnow collates data across locations for comparitive benchmarking. Accountability based on what customers feel, so staff is geared towards ensuring customer satisfaction.

Infographic that conveys tangible action points on HOW your Business can win back Angry Customers. A lost customer is often seen merely as a lost customer and not as a potential opportunity to rectify your mistakes, get better at customer experience, and show the customer that they are indeed valued.

Some Tips To Win back Angry Customers

When a customer is seen complaining about a brand, little does the brand realize that this can be a huge opportunity to understand their own business better. Most of the brands are quite far away from perceiving complaints as a stepping stone to rectify mistakes and align customer experience with what customers want. They need to realize that although complaints might sound negative and harsh, it's something worth reflecting on, something that could put you miles ahead of your competitors.

BidPromo.com LLC offers many different products which can be imprinted with a logo to promote your company, event ,non profit organization, product, or service. BidPromo.com is the first promotional products company to offer a bid your own discount approach, allowing our customers to save real money. Why does this work for us?  Because we are not greedy ! Our competitors make on average 40 -45 % profit on each order... yes really. The relationships we have with our product suppliers allows us to use the bid your own discount approach . We understand the value of a customer and our goal is to turn them into lifetime clients. Customer satisfaction is our number one priority. You can call and speak with one of our customer care representatives to walk you through our site for the first time or if you need some important questions answered please don't hesitate to call. Our goal is to make it easy for you to save money on our great quality products. We offer a 100% Money back guarantee on all our products, no questions asked.

Omni-channel! It's a word that's been thrown around a lot these days. Given that marketers are having to come up with intelligent ways to drive customer engagement, the concept of omni-channel is now ubiquitous. So, how does this fit right into the Customer Experience model? In order to understand this, let's get straight to understanding

Customer related issue artical

Custom printed boxes are packaging boxes that are customized to the specific needs of a brand or product and feature custom printing on the exterior. They are made from a variety of materials, including cardboard, corrugated board, and rigid materials, and can be designed to protect and showcase products.

iKnow - Measuring customer service satisfaction made simple & quick. Empowering corporate to monitor real time customer satisfaction for effective fact-based decisions. Customer Satisfaction Measurement Simplified, SMS Technology, Real Time, Efficient, Actionable with iKnow

Real time Customer Satisfaction Measurement via SMS, No extra resources needed,iKnow easily integrates to your existing setup, Don't need to fill lengthy customer feedback forms, Majority of customers have the power of mobile technology. It facilitates extensive data capture, for effective decision-making.

Valuation, revenue, cost of customer acquisition, inventory, venture debt, advisory shares, line of credit, equity - words you would normally associate with stuffy board rooms and golf courses, not prime time television. However, millions of people like me did not learn these words sitting with our notebooks open in MBA classrooms. We learnt them by sitting in front of the TV with popcorn watching prime time, Mark Burnett approved reality television.

Shark Tank Take Away

Engage customers, improve customer experience, and achieve operational excellence with the most timely, efficient and scalable feedback solution in the market.Identify the strengths and weaknesses of your business through your customers' real feedback