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Eric Weiss

Constant Diigo Toolbar crash on IE 8 - 70 views

toolbar crash bug ie8 internet explorer

started by Eric Weiss on 25 May 10
  • Eric Weiss
    #1 Eric Weiss on 25 May 10
     
    A crash can be reproduced easily on IE 8 (internet explorer 8) by:
    1. Highlight/Select text on the screen with mouse
    2. Click on a hyperlink.
    3. Results in a crash of the browser. Only happens when the Toolbar is installed and active.

    Can also be reproduced by using the Ctrl-F and finding text on the screen (which in turns highlights the text). And then clicking on a link.

    Please respond with a fix or workaround. I enjoy using the product but this issue is a showstopper.
  • Graham Perrin
    #2 Graham Perrin on 28 May 10
     
    > a crash

    Please, can you provide details of the crash?

    Compare with for example http://groups.diigo.com/group/Diigo_HQ/content/552529
    Internet Explorer 6 with Diigo Toolbar 3.1.4 crashes when visiting http://www.adobe.com/shockwave/welcome
  • Graham Perrin
    #5 Graham Perrin on 07 Jun 10
     
    @Eric Weiss

    Reading this topic (which does not mention 64-bit) alongside your comments at
    http://groups.diigo.com/group/Diigo_HQ/content/1124189#9 (2010-04-23) and
    http://groups.diigo.com/group/Diigo_HQ/content/985903#4 (2010-04-23) — both of which do mention 64-bit …

    * in what way is this topic different from the others?

    * are you using a 64-bit version of Windows when the problem in this topic occurs?
  • Eric Weiss
    #6 Eric Weiss on 07 Jun 10
     
    It differs because I have found a way to constantly reproduce it. As it appears to be related to highlighting/selecting text and then clicking on a hyperling. Which the other topics didn't mention and I wasn't sure if that was the same issue as they reported or not since the only way I could reproduce it was to highligh/select text. I don't have any error information because when it crashes it only gives that error message and then the browser has to reload the tab. Looking in the event tab didn't render any helpful information.

    I have reproduced the issue using IE 8 on:
    64 bit Win 7 Professional
    64 bit Vista Business
    32 bit Vista Ultimate


    Here is the entry in the Application Error Log:
    Fault bucket 1484974672, type 1
    Event Name: APPCRASH
    Response: Not available
    Cab Id: 0

    Problem signature:
    P1: iexplore.exe
    P2: 8.0.7600.16385
    P3: 4a5bc69e
    P4: DiigoToolbar.4.0.2.dll
    P5: 1.0.0.1
    P6: 4ac16617
    P7: c0000005
    P8: 0002888e
    P9:
    P10:

    Attached files:
    C:\Users\EWEISS.BAOFFICE\AppData\Local\Temp\WER4FD4.tmp.WERInternalMetadata.xml

    These files may be available here:
    C:\Users\EWEISS.BAOFFICE\AppData\Local\Microsoft\Windows\WER\ReportArchive\AppCrash_iexplore.exe_3a81c9b044665d4d7cdff43e92210ed6efecb48_29bd66ae

    Version=1
    EventType=APPCRASH
    EventTime=129204056884682185
    ReportType=2
    Consent=1
    UploadTime=129204056885522269
    ReportIdentifier=f7c7512c-725a-11df-8aa3-00256438a594
    IntegratorReportIdentifier=f7c7512b-725a-11df-8aa3-00256438a594
    WOW64=1
    Response.BucketId=1484974672
    Response.BucketTable=1
    Response.type=4
    Sig[0].Name=Application Name
    Sig[0].Value=iexplore.exe
    Sig[1].Name=Application Version
    Sig[1].Value=8.0.7600.16385
    Sig[2].Name=Application Timestamp
    Sig[2].Value=4a5bc69e
    Sig[3].Name=Fault Module Name
    Sig[3].Value=DiigoToolbar.4.0.2.dll
    Sig[4].Name=Fault Module Version
    Sig[4].Value=1.0.0.1
    Sig[5].Name=Fault Module Timestamp
    Sig[5].Value=4ac16617
    Sig[6].Name=Exception Code
    Sig[6].Value=c0000005
    Sig[7].Name=Exception Offset
    Sig[7].Value=0002888e
    DynamicSig[1].Name=OS Version
    DynamicSig[1].Value=6.1.7600.2.0.0.256.48
    DynamicSig[2].Name=Locale ID
    DynamicSig[2].Value=1033
    DynamicSig[22].Name=Additional Information 1
    DynamicSig[22].Value=0a9e
    DynamicSig[23].Name=Additional Information 2
    DynamicSig[23].Value=0a9e372d3b4ad19135b953a78882e789
    DynamicSig[24].Name=Additional Information 3
    DynamicSig[24].Value=0a9e
    DynamicSig[25].Name=Additional Information 4
    DynamicSig[25].Value=0a9e372d3b4ad19135b953a78882e789
    UI[2]=C:\Program Files (x86)\Internet Explorer\iexplore.exe
    UI[3]=Internet Explorer has stopped working
    UI[4]=Windows can check online for a solution to the problem.
    UI[5]=Check online for a solution and close the program
    UI[6]=Check online for a solution later and close the program
    UI[7]=Close the program
    LoadedModule[0]=C:\Program Files (x86)\Internet Explorer\iexplore.exe
    LoadedModule[1]=C:\Windows\SysWOW64\ntdll.dll
    LoadedModule[2]=C:\Windows\syswow64\kernel32.dll
    LoadedModule[3]=C:\Windows\syswow64\KERNELBASE.dll
    LoadedModule[4]=C:\Windows\syswow64\ADVAPI32.dll
    LoadedModule[5]=C:\Windows\syswow64\msvcrt.dll
    LoadedModule[6]=C:\Windows\SysWOW64\sechost.dll
    LoadedModule[7]=C:\Windows\syswow64\RPCRT4.dll
    LoadedModule[8]=C:\Windows\syswow64\SspiCli.dll
    LoadedModule[9]=C:\Windows\syswow64\CRYPTBASE.dll
    LoadedModule[10]=C:\Windows\syswow64\USER32.dll
    LoadedModule[11]=C:\Windows\syswow64\GDI32.dll
    LoadedModule[12]=C:\Windows\syswow64\LPK.dll
    LoadedModule[13]=C:\Windows\syswow64\USP10.dll
    LoadedModule[14]=C:\Windows\syswow64\SHLWAPI.dll
    LoadedModule[15]=C:\Windows\syswow64\SHELL32.dll
    LoadedModule[16]=C:\Windows\syswow64\ole32.dll
    LoadedModule[17]=C:\Windows\syswow64\iertutil.dll
    LoadedModule[18]=C:\Windows\syswow64\urlmon.dll
    LoadedModule[19]=C:\Windows\syswow64\OLEAUT32.dll
    LoadedModule[20]=C:\Windows\syswow64\CRYPT32.dll
    LoadedModule[21]=C:\Windows\syswow64\MSASN1.dll
    LoadedModule[22]=C:\Windows\system32\IMM32.DLL
    LoadedModule[23]=C:\Windows\syswow64\MSCTF.dll
    LoadedModule[24]=C:\Windows\system32\IEFRAME.dll
    LoadedModule[25]=C:\Windows\syswow64\PSAPI.DLL
    LoadedModule[26]=C:\Windows\system32\OLEACC.dll
    LoadedModule[27]=C:\Windows\WinSxS\x86_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7600.16385_none_421189da2b7fabfc\comctl32.dll
    LoadedModule[28]=C:\Windows\syswow64\comdlg32.dll
    LoadedModule[29]=C:\Program Files (x86)\Internet Explorer\IEShims.dll
    LoadedModule[30]=C:\Windows\system32\uxtheme.dll
    LoadedModule[31]=C:\Windows\system32\RpcRtRemote.dll
    LoadedModule[32]=C:\Windows\system32\dwmapi.dll
    LoadedModule[33]=C:\Windows\system32\CRYPTSP.dll
    LoadedModule[34]=C:\Windows\syswow64\SETUPAPI.dll
    LoadedModule[35]=C:\Windows\syswow64\CFGMGR32.dll
    LoadedModule[36]=C:\Windows\syswow64\DEVOBJ.dll
    LoadedModule[37]=C:\Windows\syswow64\CLBCatQ.DLL
    LoadedModule[38]=C:\Windows\system32\propsys.dll
    LoadedModule[39]=C:\Windows\system32\ntmarta.dll
    LoadedModule[40]=C:\Windows\syswow64\WLDAP32.dll
    LoadedModule[41]=C:\Windows\system32\rsaenh.dll
    LoadedModule[42]=C:\Windows\system32\profapi.dll
    LoadedModule[43]=C:\Program Files (x86)\Internet Explorer\ieproxy.dll
    LoadedModule[44]=C:\Windows\system32\VERSION.dll
    LoadedModule[45]=C:\Windows\syswow64\WININET.dll
    LoadedModule[46]=C:\Windows\syswow64\Normaliz.dll
    LoadedModule[47]=C:\Windows\syswow64\ws2_32.DLL
    LoadedModule[48]=C:\Windows\syswow64\NSI.dll
    LoadedModule[49]=C:\Windows\system32\dnsapi.DLL
    LoadedModule[50]=C:\Windows\system32\iphlpapi.DLL
    LoadedModule[51]=C:\Windows\system32\WINNSI.DLL
    LoadedModule[52]=C:\Windows\system32\mswsock.dll
    LoadedModule[53]=C:\Windows\system32\apphelp.dll
    LoadedModule[54]=C:\Windows\System32\wshtcpip.dll
    LoadedModule[55]=C:\Windows\System32\wship6.dll
    LoadedModule[56]=C:\Windows\system32\rasadhlp.dll
    LoadedModule[57]=C:\Windows\system32\RASAPI32.dll
    LoadedModule[58]=C:\Windows\system32\rasman.dll
    LoadedModule[59]=C:\Windows\system32\rtutils.dll
    LoadedModule[60]=C:\Windows\system32\sensapi.dll
    LoadedModule[61]=C:\Windows\system32\NLAapi.dll
    LoadedModule[62]=C:\Windows\System32\fwpuclnt.dll
    LoadedModule[63]=C:\Windows\system32\MLANG.dll
    LoadedModule[64]=C:\Windows\system32\SXS.DLL
    LoadedModule[65]=C:\Windows\SysWOW64\mshtml.dll
    LoadedModule[66]=C:\Windows\SysWOW64\msls31.dll
    LoadedModule[67]=C:\Windows\SysWOW64\ieapfltr.dll
    LoadedModule[68]=C:\Windows\SysWOW64\Secur32.dll
    LoadedModule[69]=C:\Windows\system32\msimtf.dll
    LoadedModule[70]=C:\Windows\SysWOW64\jscript.dll
    LoadedModule[71]=C:\Windows\SysWOW64\iepeers.dll
    LoadedModule[72]=C:\Windows\SysWOW64\WINSPOOL.DRV
    LoadedModule[73]=C:\Windows\system32\ImgUtil.dll
    LoadedModule[74]=C:\Windows\SysWOW64\pngfilt.dll
    LoadedModule[75]=C:\Windows\SysWOW64\Dxtrans.dll
    LoadedModule[76]=C:\Windows\SysWOW64\ATL.DLL
    LoadedModule[77]=C:\Windows\SysWOW64\ddrawex.dll
    LoadedModule[78]=C:\Windows\SysWOW64\DDRAW.dll
    LoadedModule[79]=C:\Windows\SysWOW64\DCIMAN32.dll
    LoadedModule[80]=C:\Windows\system32\nvd3dum.dll
    LoadedModule[81]=C:\Windows\system32\powrprof.dll
    LoadedModule[82]=C:\Windows\SysWOW64\Dxtmsft.dll
    LoadedModule[83]=C:\Windows\system32\msimg32.dll
    LoadedModule[84]=C:\Windows\System32\msxml3.dll
    LoadedModule[85]=C:\Windows\system32\WINMM.dll
    LoadedModule[86]=C:\Windows\system32\MMDevAPI.DLL
    LoadedModule[87]=C:\Windows\system32\wdmaud.drv
    LoadedModule[88]=C:\Windows\system32\ksuser.dll
    LoadedModule[89]=C:\Windows\system32\AVRT.dll
    LoadedModule[90]=C:\Windows\system32\AUDIOSES.DLL
    LoadedModule[91]=C:\Windows\system32\msacm32.drv
    LoadedModule[92]=C:\Windows\system32\MSACM32.dll
    LoadedModule[93]=C:\Windows\system32\midimap.dll
    LoadedModule[94]=C:\Windows\SysWOW64\vbscript.dll
    LoadedModule[95]=C:\Windows\SysWow64\Macromed\Flash\Flash10e.ocx
    LoadedModule[96]=C:\Windows\system32\mscms.dll
    LoadedModule[97]=C:\Windows\system32\USERENV.dll
    LoadedModule[98]=C:\Windows\system32\credssp.dll
    LoadedModule[99]=C:\Windows\SysWOW64\schannel.dll
    LoadedModule[100]=C:\Windows\WinSxS\x86_microsoft.windows.gdiplus_6595b64144ccf1df_1.1.7600.16385_none_72fc7cbf861225ca\gdiplus.dll
    LoadedModule[101]=C:\Windows\system32\D3DIM700.DLL
    LoadedModule[102]=C:\PROGRA~2\WIC4A1~1\MESSEN~1\MSGSC1~1.DLL
    LoadedModule[103]=C:\Windows\WinSxS\x86_microsoft.vc80.crt_1fc8b3b9a1e18e3b_8.0.50727.4927_none_d08a205e442db5b5\MSVCR80.dll
    LoadedModule[104]=C:\Windows\system32\windowscodecs.dll
    LoadedModule[105]=C:\Windows\system32\XmlLite.dll
    LoadedModule[106]=C:\Windows\syswow64\WINTRUST.dll
    LoadedModule[107]=C:\Windows\syswow64\imagehlp.dll
    LoadedModule[108]=C:\Windows\system32\ncrypt.dll
    LoadedModule[109]=C:\Windows\system32\bcrypt.dll
    LoadedModule[110]=C:\Windows\SysWOW64\bcryptprimitives.dll
    LoadedModule[111]=C:\Windows\system32\GPAPI.dll
    LoadedModule[112]=C:\Program Files (x86)\Diigo\DiigoToolbar.4.0.2.dll
    LoadedModule[113]=C:\Windows\system32\oledlg.dll
    LoadedModule[114]=C:\Windows\system32\cryptnet.dll
    LoadedModule[115]=C:\Windows\system32\Cabinet.dll
    LoadedModule[116]=C:\Windows\system32\DEVRTL.dll
    State[0].Key=Transport.DoneStage1
    State[0].Value=1
    FriendlyEventName=Stopped working
    ConsentKey=APPCRASH
    AppName=Internet Explorer
    AppPath=C:\Program Files (x86)\Internet Explorer\iexplore.exe


    Analysis symbol:
    Rechecking for solution: 0
    Report Id: f7c7512b-725a-11df-8aa3-00256438a594
    Report Status: 0

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