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As designed by Apple, the iOS ensures that the iPhone, iPad, and iPod touch operate reliably. Some customers have not understood the risks of installing software that makes unauthorized modifications to the iOS ("jailbreaking") on their iPhone, iPad, or iPod touch.

Apple strongly cautions against installing any software that hacks the iOS. It is also important to note that unauthorized modification of the iOS is a violation of the iPhone end-user license agreement and because of this, Apple may deny service for an iPhone, iPad, or iPod touch that has installed any unauthorized software.