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Every college teacher I know is bemoaning the same kind of thing. Whether it's rude behavior, lack of intellectual rigor, or both, we are all struggling with the same frightening decline in student performance and academic standards at institutions of higher learning. A sense of entitlement now pervades the academy, excellence be damned.

This is from March of 2011??? Keith, did you post it because it resonates with what you're seeing in Florida now? I don't think this rudeness describes Albany State U, just the obvious unpreparedness of the students. Our writing lab specialists do encounter demanding students sometimes, but I think it's fairly rare, and I haven't heard of extended bad feelings.