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Putnam defined social capital as the "features of social organization, such as trust, norms and networks, that can improve the efficiency of society by facilitating coordinated actions

, civic engagement is a function of communication among members via their social networks, and as civic engagement increases, so does quality of life in the community. Thus, communities with vibrant communication networks are likely to have a preferable quality of life.

. Dimmick, Patterson, and Sikand (1996) argued for the role of the traditional telephone in developing and maintaining strong interpersonal communication patterns in the local community.