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HILTON WORLDWIDE HOLDINGS is working with Be My Eyes, a mobile app that connects blind and low vision users with sighted volunteers and companies through live video and AI, to provide more accessible experiences for guests with visual impairments. They are piloting an AI-powered assistance and dedicated support for reservations and customer care across the U.S. and Canada. Assistance is available across various Hilton brands, including Waldorf Astoria, Conrad, DoubleTree, and Hampton by Hilton, providing personalized support for leisure and business travelers who are blind or have low vision, the companies said in a joint statement. "As a leading hospitality company, Hilton is committed to creating an experience that is welcoming for every guest, at every hotel, every time," said Mike Gathright, Hilton's senior vice president of customer excellence and innovation. "We believe that every guest-regardless of ability or any other factor-deserves a reliable and friendly travel experience. We are proud to partner with Be My Eyes to make that a reality for thousands of users."

VISUAL MATRIX, A hospitality technology provider, reported a 440 percent growth in the use of its mobile housekeeping operating platform, MOP, since it acquired the platform in 2021. MOP is now used in more than 1,000 hotels, representing more than 33 brands, including Wyndham Hotels & Resorts, Hilton Hotels & Resorts, Marriott International and IHG Hotels & Resorts, Visual Matrix said in a statement. "MOP was designed to help hoteliers overcome the many operating challenges they face today, in addition to the crunch of reduced labor," said Georgine Muntz, Visual Matrix CEO. "Hoteliers deserve access to tools that work as hard as they do. That's why we have spent so much time listening to hoteliers, understanding their pain points and finding ways to reduce friction when delivering service." MOP facilitates routine processes with mobile housekeeping and maintenance controls, the statement said. The program connects hotel team members using checklists, prompts and alerts. MOP's mobile format allows workers to share information and stay updated on room availability and maintenance requests without calls or trips to the front desk.