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Jessica Olsen

A Support Guide for Wireless Diagnostics and Troubleshooting - 0 views

  • This article assumes knowledge of IEEE 802.11-based wireless LAN networking including related technologies such as IEEE 802.1X and Wi-Fi Protected Access (WPA™). This article is not meant to be a detailed explanation of the inner workings of the Windows Wireless Zero Configuration service. For basic knowledge of wireless networking, see the Windows Server 2003 Wireless Networking Web site
  • he first step to take for a wireless issue is to gather information that might be needed to perform a preliminary diagnosis, including the following:
  • Wireless logs. Logging can be enabled through the netsh ras set tracing * en command. After enabling logging, you can either restart the computer or restart the Wireless Zero Configuration (for Windows XP) or Wireless Configuration (for Windows Server 2003) service with the net stop wzcsvc and net start wzcsvc commands. The wireless logs are located in the systemroot\tracing folder. The log files most useful for troubleshooting wireless issues are the following:
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  • Symptom Diagnosis For the times that an immediate or trivial solution is not apparent, symptomatic analysis is best used to determine where you should look next. Symptoms and Solutions Table 1 lists common issues, causes, and likely solutions.
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