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Making Word Remember My Settings http://word.tips.net/T003926_Making_Word_Remember_My_Settings.html Summary: Ever had the experience of setting some configuration option in Word, only to have the option revert to a different setting all on its own? This can be caused by any number of reasons. (This tip works with Microsoft Word 97, Word 2000, Word 2002, Word 2003, and Word 2007.) Locate the following data key. (This data key, as shown below, is for Word 2003. If you are using Word 97, replace 11.0 with 8.0; for Word 2000 replace it with 9.0; for Word 2002 replace it with 10.0; and for Word 2007 replace it with 12.0.) HKEY_CURRENT_USER\Software\Microsoft\Office\11.0\Word\Data Understand that if you delete the data key, you will loose quite a few of your Word settings. Which ones? It depends on your version of Word, but you can get a general idea from the info on this page: http://word.mvps.org/FAQs/Customization/DataKeySettings.htm  

utoCorrect information Storage location AutoCorrect entries shared by all programs .ACL file in the %UserProfile%\Application Data\Microsoft\Office folder AutoCorrect entries used only by Word (formatted text and graphics) Normal.dot AutoCorrect settings (correct two initial capitals, capitalize names of days, replace text as you type) Registry AutoCorrect settings used only by Word (corrects accidental usage of CAPS LOCK key, capitalizes first letter of sentences) Registry

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If it didn't work in safe mode, it might be worth doing some easy checks to verify that your installation was correct. You should look for the files APA.XSL and Chicago.XSL on your system. You should find them in a directory \Bibliography\Style. If you can't find them there, then they aren't installed correctly and you will indeed have to uninstall Word followed by a complete reinstall from scratch. Mind though that if the files are there, there still might have been an error during the installation process and you might still be required to do an uninstall and reinstall.

I had this same problem after I mistakenly turned on "Smart Tags."  Once I turned it off, I clicked on the citation and changed something, then changed it back so that the citation would update.  It worked after that.

I had the same problem in Word 2010 and found it was related to file trust settings.  File, Options, Trust Center, Trust Center Setting, File Block Settings, Web Pages had to be unselected, meaning not block.  This setting also stopped the Mail Merge feature from working.

How to view the log file loadTOCNode(3, 'moreinformation'); The SFC.exe program writes the details of each verification operation and of each repair operation to the CBS.log file. Each SFC.exe program entry in this file has an [SR] tag. The CBS.log file is located in the %windir%\Logs\CBS folder.Note The Windows Modules Installer service also writes to this log file. (The Windows Modules Installer service installs optional features, updates, and service packs.)