Facebook Whistleblower's Testimony Builds Momentum for Tougher Tech Laws - WSJ - 0 views
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“I saw Facebook repeatedly encounter conflicts between its own profit and our safety. Facebook consistently resolved these conflicts in favor of its own profits,” Ms. Haugen told a Senate consumer protection subcommittee. “As long as Facebook is operating in the shadows, hiding its research from public scrutiny, it is unaccountable. Until the incentives change, Facebook will not change.”
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“There is no one currently holding Mark accountable but himself,” she said. Facebook under Mr. Zuckerberg makes decisions based on how they will affect measurements of user engagement, rather than their potential downsides for the public, she said.
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“Mark has built an organization that is very metrics-driven,” she said. “The metrics make the decision. Unfortunately that itself is a decision.”
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Sen. Richard Blumenthal (D., Conn.), the chairman of the subcommittee conducting Tuesday’s hearing, called on Mr. Zuckerberg to appear before Congress to testify, terming the company “morally bankrupt.”
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Facebook has said it plans to continue doing internal research and is working on ways to make that work available to others. The company has recently battled with some academic researchers over access to its data, but Facebook says that it works cooperatively with many others.
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Republican and Democratic lawmakers at the hearing renewed their calls for regulation, such as strengthening privacy and competition laws and special online protections for children, as well as toughening of the platforms’ accountability. One idea that got a particular boost was requiring more visibility into social-media data as well as the algorithms that shape users’ experiences.
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“The severity of this crisis demands that we break out of previous regulatory frames,” she said. “Tweaks to outdated privacy protections…will not be sufficient.”
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A good starting point, she added, would be “full access to data for research not directed by Facebook. On this foundation, we can build sensible rules and standards to address consumer harms, illegal content, data protection, anticompetitive practices, algorithmic systems and more.”
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Ms. Haugen also raised national-security concerns about Facebook, citing foreign surveillance on the platform—for example, Chinese monitoring of Uyghur populations—and what she termed Facebook’s “consistent understaffing” of its counterintelligence teams.
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Ms. Haugen made the case for policy changes to address her perceived concerns. In products such as cars and cigarettes, she said, independent researchers can evaluate health effects, but “the public cannot do the same with Facebook.”
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“This inability to see in Facebook’s actual systems and confirm that they work as communicated is like the Department of Transportation regulating cars by only watching them drive down the highway,” she said, arguing for an independent government agency that would employ experts to audit the impact of social media.
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She said that if Congress moves to change Section 230, a federal accountability law that protects Facebook and other companies from liability for user-generated content, it should distinguish between that kind of content and choices that companies make about what type of content to promote.
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“Facebook should not get a pass on choices it makes to prioritize virality and growth and reactiveness over public safety,” she said.
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Ms. Haugen was hired by Facebook two years ago to help protect against election interference on Facebook. She said she acted because she was frustrated by what she viewed as Facebook’s lack of openness about the platform’s potential for harm and its unwillingness to address its flaws.
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“I would simply say, let’s get to work,” said Sen. John Thune (R., S.D.), who has sponsored several measures on algorithm transparency. “We’ve got some things we can do here.”
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“There’s always reason for skepticism” about Congress reaching consensus on legislation, Mr. Blumenthal said after the hearing. But he added that “there are times when the dynamic is so powerful that something actually is done…I have rarely, if ever, seen the kind of unanimity on display today.”