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If you're running a small ecommerce operation, you know how important it is to turn every visitor into a repeat customer. With online shopping becoming more popular than ever, it is increasingly important to connect customers with your brand, and the use of e-commerce live chat can help you to achieve this. Traditional customer service channels like email and phone calls require a lot of effort on the part of the customer, and even then often don't have an immediate response. As more and more businesses have started to integrate live chat into customer service strategies, businesses are looking for ways to stand out from the crowd and use this channel in new and innovative ways. Here are 5 amazing and creative ways you use E-commerce Live Chat to enhance user experience on your website. - Surprise your customers - Prevent Cart Abandonment - Feedback - Anonymous chat - Specialty Chats Real-time data driven customer engagement to improve sales, ROI and customer satisfaction.