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In order to be taken seriously, small businesses need to convince customers of their professional ability and their value. Small businesses can punch above their weight by taking the time to go to market with a professional set of business documents, templates and content to ensure customers aren't dismissing them before they have a chance to pitch the value of their product or service. But how can small businesses deliver a professional image when they don't have the same resources as big businesses? Web-based solutions, also known as 'cloud solutions,' help small businesses maintain professional-looking documents even while collaborating and editing with employees in real-time from different locations. Gone are the days where employees hoped documents maintained proper spacing and margins; small businesses can now create materials in confidence and showcase their professional ability to customers. Below are just a few of the ways small businesses can ensure they are maintaining a professional appearance when it comes to the business communications: MAKE THE FIRST IMPRESSION A PROFESSIONAL ONE An email newsletter is often a small business' first connection with a potential customer; they can keep it professional by registering a business email domain (johndoe@yourbusiness.com) and sending all communications to customers and potential customers from there. Most cloud solutions offer a cost-efficient and easy way to customize emails with basic client information - small businesses should take the time to add a personal touch to connect with their customers. Messages should be short and to the point to ensure their email will bring value to potential customers. Email signatures should be simple, clean and professional, and employees shouldn't forget to run a spell-check before hitting send. CREATE CUSTOMER-READY DOCUMENTS Whether creating documents on an office desktop or on-the-go on a mobile or tablet device through Office Mobile Apps in Office 3

Last week, we welcomed Brian Solis, Altimeter principal analyst, thought leader and book author, to Yammer HQ to give a fireside chat, followed by signing of his new book: "What's The Future of Business?" I was thrilled to interview Brian, and we covered a variety of really meaty subjects - just check out the video below! The theme of the evening was transformation - transformation that is happening in our lives as individuals, how we relate to each other through technology and what we as businesses must do to stay relevant to the connected customer. Even the book itself is transformation of the book publishing convention. Unlike a regular, information-dense business book, "What's the Future of Business" attempts to bring together the best of both worlds: hard-hitting facts and practical frameworks, as well as a visual experience. The experience of the book is just as important as the content therein. What is the future of business? The future of business is experience, according to Solis. We as connected consumers make decisions outside of the sales funnel that companies have organized themselves around. We reference experiences of consumers who came before us, and contribute our own experiences to this dynamic tapestry. When consumers share, they are reacting to an experience, and the future of any business depends on its ability to provide experiences that are worth sharing. In his talk, Brian talked about the 4 moments of truth that add up to shareable experiences. At every stage of the customer journey, it is our job as businesses to design an experience to trigger the sharing of a moment. The Zero Moment of Truth comes when the consumer is starting to explore choices and is just becoming aware of needs and possible solutions. 1st Moment of Truth happens when the consumer is ready to buy. Consumer packaged goods companies have perfected providing the right experience at this point. 2nd Moment of Truth happens after the consumer purchases,

Believe it or not, proficiency in Microsoft Word ranks among the top 20 skills required for positions that have the highest growth and wage potential between now and 20201. This finding is part of an extensive IDC study, which also found that core skills such as communication and presentation will be in high demand among employers regardless of industry. That said, being just so-so at Microsoft Word won't boost your chances at landing a high-paying job or at getting promoted. To become more productive, more efficient, or more creative at using Microsoft Word, you can check out and unleash dozens of add-ins that are designed to augment Word's already powerful features. So here's a list which includes more than 50 of the best Microsoft Word add-ins to get you started.

WWW.OFFICE.COM/SETUP BLOGS: INTRODUCTION www.office.com/setup Blogs: Indenting text adds structure to your document by allowing you to separate information. Whether you'd like to move a single line or an entire paragraph, you can use the tab selector and the horizontal ruler to set tabs and indents. Optional: Download our practice document. Watch the video below to learn more about how to use indents and tabs in Word. INDENTING TEXT In many types of documents, you may want to indent only the first line of each paragraph. This helps to visually separate paragraphs from one another. - www.office.com/setup It's also possible to indent every line except for the first line, which is known as a hanging indent. - www.office.com/setup TO INDENT USING THE TAB KEY A quick way to indent is to use the Tab key. This will create a first-line indent of 1/2 inch. Place the insertion point at the very beginning of the paragraph you want to indent. - www.office.com/setup Press the Tab key. On the Ruler, you should see the first-line indent marker move to the right by 1/2 inch. The first line of the paragraph will be indented. - www.office.com/setup If you can't see the Ruler, select the View tab, then click the check box next to the Ruler. - www.office.com/setup INDENT MARKERS In some cases, you may want to have more control over indents. Word provides indent markers that allow you to indent paragraphs to the location you want. - www.office.com/setup The indent markers are located to the left of the horizontal ruler, and they provide several indenting options: First-line indent marker adjusts the first-line indent Hanging indent marker adjusts the hanging indent Left indent marker moves both the first-line indent and hanging indent markers at the same time (this will indent all lines in a paragraph) TO INDENT USING THE INDENT MARKERS Place the insertion point anywhere in the paragraph you want to indent, or select one or more paragraphs. - www.office.com/set

www.office.com/setup Blogs: Sway: Microsoft Office presentation software. PowerPoint: Microsoft Office presentation software. So what's the difference? You're watching Jeopardy! when the presenter utters the following answer in keeping with the game show's famous format: "A software tool from Microsoft for creating presentations, web-based reports and projects." Quick as a flash you spit out the question in unison with the contestant: "What is PowerPoint?" To your astonishment, presenter Alex Trebek shakes his head and utters a curt "No". The correct question was "What is Sway?" To the best of our knowledge, that scenario has yet to surface on the American quiz show, but it's hypothetically possible. After all, there are a number of similarities between PowerPoint and Sway on first inspection: Both are part of Microsoft Office Both can be used to create rich presentations Both support multimedia including video, audio and images Both feature customisable templates There's no disputing that there are areas where PowerPoint and Sway overlap. But if you're thinking Sway is just a web-based clone of PowerPoint, think again - each piece of software has highly specific functions. It's well worth familiarising yourself with the differences between the two, cos if you Sway when you're meant to PowerPoint, you're gonna have a bad time. POWERPOINT IN A PARAGRAPH As the world's preeminent slideshow software, PowerPoint requires no introduction. From classroom projects to delivering keynote addresses, Microsoft's easy to use presentation software has graced overhead projectors on every continent. Slides; audience handouts; speaker's notes. Whatever you choose to create and however you choose to deliver your story, PowerPoint makes it simple. SWAY IN SUMMARY Sway is an online presentation and storytelling app that's free for anyone with a Microsoft or Office 365 account. The newest addition to Microsoft Office, Sway helps

WWW.OFFICE.COM/SETUP BLOGS: OFFICE 2016 OFFERS MANY ENHANCEMENTS THAT INTEGRATE MORE TIGHTLY WITH SHAREPOINT AND ONEDRIVE. IT CAN BE CONFUSING TO KEEP TRACK OF ALL THE FEATURES, SO WE PICK 10 YOU ARE SURE TO LOVE. Collaboration is the key to Microsoft's still-ubiquitous productivity suite. To the casual user, the applications that make upOffice 2016 - Word, Excel, PowerPoint and Outlook are the anchor tenants, of course, rounded out by OneNote, Access and Publisher - will be indistinguishable from their predecessors. But make no mistake about it; Microsoft's reboot of its flagship software suite is a major update, offering a wealth of collaboration capabilities that integrate more tightly with SharePoint and OneDrive than before. The many tweaks and enhancements across the board can be confusing though, and we peek under the hood to highlight the features that matter most. 1. REAL-TIME CO-AUTHORING The capability to work on the same document simultaneously with your colleagues comes to the desktop version of the productivity suite in Office 2016. Colleagues can work on the same Word documents and PowerPoint presentations that are saved on SharePoint or OneDrive without overwriting each other's changes. Note that the "real-time typing" feature in which you can see your colleagues working on the same document is only available in Word for now. PowerPoint supports co-authoring, but without real-time typing. 2. SIMPLIFIED DOCUMENT SHARING You can now easily share your documents in Office 2016, courtesy of a prominent "Share" button in the Ribbon. Available across Word, Excel and PowerPoint, the Share button lets you share access to a document to your team members, and serves as a one-stop location to review access permissions or see who is currently working on the document. As with co-authoring, the files must be saved in either SharePoint or OneDrive in order to be shared. 3. CAPABILITY TO SEND LARGE FILES USING ONEDRIVE While the ability to sha

www.office.com/setup Blogs: Microsoft Office 2016 for Windows has landed and it brings many smart new features, including co-authoring with real-time collaboration, simplified sharing, a great feature search engine called Tell Me, and much more. The Mac version of Office 2016 has actually been around for a few months already. If you have an Office 365 subscription, you can get it now for free and we show you how below.A Microsoft Office 2016 Preview: Smart & Subtle Changes A Microsoft Office 2016 Preview: Smart & Subtle ChangesOffice 2016 for Mac was just released and the Windows version will follow in the fall. We show you the new look and features of the world's most popular productivity suite. Will you upgrade?READ MORE Alternatively, you can buy it at the Microsoft store (different packages available and Microsoft has a guide for installing it) or your local retailer and if you're unsure, we have a guide for what Office suite to get. Note that if you're running Office 2010 on Windows 10, you can get a 50% discount on a one year subscription of Office 365 Home; simply use the Get Office app in Windows 10. Get Office - www.office.com/setup Before you overspend your budget, remember you can get Microsoft Word for free and you can choose from many free alternatives for the entire Microsoft suite.This Is How You Can Get Microsoft Word for Free This Is How You Can Get Microsoft Word for FreeDo you really want the entire Microsoft Office suite? If all you need is Word without the fancy features, Microsoft will give it to you for free. Here is how.READ MORE FIND OUT YOUR VERSION OF OFFICE Unsure whether you have an Office 365 subscription? You can look up your status. Open a file, any Office document, then navigate to File > Account and under you'll see whether you have an Office 365 subscription. Office 2016 Account - www.office.com/setup Here is a complete list of ways to check your version of Office from Microsoft. YOUR UPGRADE WILL BE FINAL Before you

WWW.OFFICE.COM/SETUP BLOGS: USE THIS HELPFUL FEATURE TO QUICKLY VERIFY FACTS AND FIND ADDITIONAL INFORMATION AS YOU WORK. www.office.com/setup Blogs: Among all of Office 2016's useful new features, there's one in particular you'll definitely want to take the time to master: Smart Lookup. In short, it serves as a digital research assistant, pulling in information from the Web to enhance your work or help you decipher unfamiliar content. If you're an Office regular, Smart Lookup holds the key to a more powerful workflow. WHERE TO FIND IT Smart Lookup is just one right-click away in any Office 2016 app. Highlight a word or phrase you want to research, right-click, and select Smart Lookup from the context menu. You can also get to this feature by launching Review > Smart Lookup and entering a query. smart lookup word - www.office.com/setup Right-click on a word or phrase to launch Office's Smart Lookup tool. Smart Lookup works similarly in both Windows and Mac versions of Office 2016. When you launch the tool, a sidebar appears on the right side of the screen that displays the results of your query. Here's the really cool thing about Smart Lookup: It takes context from the words around the one you're searching for in order to provide you with the most relevant results, because so many words and terms have multiple meanings. There's a reason it's called Smart Lookup! Smart Lookup proves its value in many scenarios. Here are some examples. BE A WORD NERD Living up to its name, Smart Lookup will find a definition, synonyms, and the parts of speech for any word you highlight. smart lookup definitions - www.office.com/setup Find definitions and other information to assist with writing. Select the Explore tab to get word-usage information, or scroll down the page for entries from Wikipedia or Bing search results. Click on Define for a word's meaning and to hear how it's pronounced. PULL IN RESEARCH FROM THE WEB The most useful feature for me on a day

www.office.com/setup Blogs: Microsoft Word is an essential tool for any individual in today's digital age. Whether you are a working professional, a diligent student or an active retiree, proficiency in Microsoft Word is a vital skill1 that is useful for both complex business requirements as well as basic day-to-day purposes. Not only is Microsoft Word a flexible tool that allows you to achieve many of your digital document needs, it is also one of the most user- friendly applications from the Microsoft Office suite. Below are 10 MS Word features that you should be using at work, school or home but likely aren't. 1. SMART ART The Office 2007 and Office 2010 applications share very similar features for working with a range of graphics including pictures, Clip Art, Shapes, diagrams and Charts. It's easy to confuse SmartArt with the similarly named WordArt. Where WordArt just allows you to display text using a wide variety of different formats and effects, SmartArt is a comprehensive and flexible business diagram tool that greatly improves upon the 'Diagram Gallery' feature found in previous versions of Office. Smart Art screen shot 2 - www.office.com/setup The great thing about SmartArt is the ability to swap between different diagrams, even diagrams from other categories, without losing the information that you have already entered. From the selection available, use whichever SmartArt is appropriate to give your document that little bit extra charm. 2. TURN DATA INTO VISUAL CHARTS Charts are created using the same chart 'engine' that Excel uses. Accordingly, as your chart is created, another window will appear containing the Excel-generated data that the chart is based on. Use the Insert Chart button in the Illustrations group to insert a chart and select from the variety of options. The charts are versatile, just like the user-friendly data represented separately in MS Excel to smooth out the whole data-input-to-graph process. Visual Charts -

WWW.OFFICE.COM/SETUP BLOGS: INTRODUCTION www.office.com/setup Blogs: Databases in Access are composed of four objects: tables, queries, forms, and reports. Together, these objects allow you to enter, store, analyze, and compile data however you want. In this lesson, you will learn about each of the four objects and come to understand how they interact with each other to create a fully functional relational database. Watch the video below to learn more about objects in Access. TABLES By this point, you should already understand that a database is a collection of data organized into many connected lists. In Access, all data is stored in tables, which puts tables at the heart of any database. You might already know that tables are organized into vertical columns and horizontal rows. Rows and columns in an Access table - www.office.com/setup In Access, rows and columns are referred to as records and fields. A field is more than just a column; it's a way of organizing information by the type of data it is. Every piece of information within a field is of the same type. For example, every entry in a field called First Name would be a name, and every entry in field called Street Address would be an address. Fields and field names - www.office.com/setup Likewise, a record is more than just a row; it's a unit of information. Every cell in a given row is part of that row's record. A record - www.office.com/setup Notice how each record spans several fields. Even though the information in each record is organized into fields, it belongs with the other information in that record. See the number at the left of each row? It's the ID number that identifies each record. The ID number for a record refers to every piece of information contained on that row. Record ID numbers - www.office.com/setup Tables are good for storing closely related information. Let's say you own a bakery and have a database that includes a table with your customers' names and information, lik

What is Microsoft Visio used for? Diagrams. That's what Microsoft Visio does, and it does it better than any other app I've seen yet. From flow charts to floor plans, there isn't much it can't handle. Now, being honest, I didn't know much about Visio until recently. But that changed when I decided to take it for a test drive - right out of the latest Microsoft Office. Visio Templates Office 2013 - www.office.com/setup Microsoft Visio can be used to create simple or complicated diagrams. It offers a wide variety of built-in shapes, objects, and stencils to work with. You can also make your own shapes and import them if you're willing to do all that extra work. The driving idea behind Visio is to make diagramming as easy as possible for the user. I think Visio is on the right track for that! Note: Click images below to open them at Full Size. The Visio 2013 welcome screen features a dozen different templates to get you started. Each template equips you with the appropriate menu and objects already open and ready for use. Even more templates can be found in specific categories within the application, or from Visio's online download page. visio welcome screen - www.office.com/setup Visio's primary clientele have been Enterprise users at the corporate level. If you think about it, it's not too often that the home user needs to write up professional diagrams. Usually, a paper and pen will suffice because a home user's diagram isn't being sent out to an entire department. That's why Visio has always been considered a program for "serious" diagrams. But it doesn't have to be. table chart with live data - www.office.com/setup Visio can be used to create 3D map diagrams, though the built-in tools for this are limited. It works well for simple maps that you might print on a brochure or campus directory. visio map - www.office.com/setup Another thing Visio can do is pull in live information from an external source, such as an Excel shee

www.office.com/setup Blogs: Indenting text adds structure to your document by allowing you to separate information. Whether you'd like to move a single line or an entire paragraph, you can use the tab selector and the horizontal ruler to set tabs and indents. Optional: Download our practice document. Watch the video below to learn more about how to use indents and tabs in Word. INDENTING TEXT In many types of documents, you may want to indent only the first line of each paragraph. This helps to visually separate paragraphs from one another. - www.office.com/setup It's also possible to indent every line except for the first line, which is known as a hanging indent. - www.office.com/setup TO INDENT USING THE TAB KEY A quick way to indent is to use the Tab key. This will create a first-line indent of 1/2 inch. Place the insertion point at the very beginning of the paragraph you want to indent. - www.office.com/setup Press the Tab key. On the Ruler, you should see the first-line indent marker move to the right by 1/2 inch. The first line of the paragraph will be indented. - www.office.com/setup If you can't see the Ruler, select the View tab, then click the check box next to the Ruler. - www.office.com/setup INDENT MARKERS In some cases, you may want to have more control over indents. Word provides indent markers that allow you to indent paragraphs to the location you want. - www.office.com/setup The indent markers are located to the left of the horizontal ruler, and they provide several indenting options: First-line indent marker adjusts the first-line indent Hanging indent marker adjusts the hanging indent Left indent marker moves both the first-line indent and hanging indent markers at the same time (this will indent all lines in a paragraph) TO INDENT USING THE INDENT MARKERS Place the insertion point anywhere in the paragraph you want to indent, or select one or more paragraphs. - www.office.com/setup Click and drag the desired indent marke

Believe it or not, proficiency in Microsoft Word ranks among the top 20 skills required for positions that have the highest growth and wage potential between now and 20201. This finding is part of an extensive IDC study, which also found that core skills such as communication and presentation will be in high demand among employers regardless of industry. That said, being just so-so at Microsoft Word won't boost your chances at landing a high-paying job or at getting promoted. To become more productive, more efficient, or more creative at using Microsoft Word, you can check out and unleash dozens of add-ins that are designed to augment Word's already powerful features. So here's a list which includes more than 50 of the best Microsoft Word add-ins to get you started.

The U.S. Environmental Protection Agency expects to save $12 million over four years. The City of Chicago anticipates saving $1.3 million over the same length of time. And the State of Minnesota expects to save at least $800,000. Governments of all sizes are finding ways to reduce IT costs while improving efficiency. What's their secret weapon? With public sector budgets shrinking in many places around the globe, smart governments are making taxpayer dollars stretch further by migrating from an on-premise environment to Microsoft Office 365 in the cloud. By moving to Office 365, governments can reduce both their capital and operating costs. And by saving money, they can make taxpayer dollars go further during a time when budgets are tight and there's often less revenue to work with. So how exactly can Office 365 save governments money? First, governments can cut back on the capital cost of investing in more computer servers. Second, they can reduce the administrative cost of having to maintain an IT environment. Third, they can lower their energy costs by reducing the size of their data centers. And they can also reduce costs using the many tools within Office 365 that improve employee efficiency. According to a study conducted by Forrester Consulting, Office 365 delivers an ROI of 321 percent with a payback period of two months for a composite midsize organization. That translates into huge value for public sector organizations! Among the government agencies that anticipating money saved by implementing Office 365 is the Environmental Protection Agency. The agency expects to save $12 million over four years by moving to the cloud and Office 365. Some of those savings will be in energy costs as the agency relies on Microsoft to operate its data centers. "The EPA will continue to lead the pack on environmental stewardship, and moving an IT environment to the cloud is a natural part of that," says Greg Myers, vice president of Microsoft Federal. "There

We're all creators-each in our own way. I'm part of an organization that advocates for those who are creatively talented or gifted: artists, creators, and entrepreneurs. But I've found that we all bring creativity to our jobs in some form or another. I know that I can approach problems in a more creative way and find innovative solutions when I have the right tools and information within easy reach. At Copyright Alliance, we're a small team that serves more than 40 institutional members and thousands of artists around the country. For each of us, the ability to find and share files while on the go is a huge priority, especially because we tend to fill in for each other on different projects at a moment's notice. Balancing tasks like writing opinion pieces for news publications, giving talks at conferences, and meeting with members-all in the same day-is the norm. In the past, technology issues sometimes sapped my creative energy, making it difficult to stay focused on the task in front of me. Instead, I would have to scramble to find a document or a presentation that I needed. We had a file server at the office and I would routinely download all the documents I thought I would need before dashing off to the next engagement. This not only took extra time out of my day, it also wasn't a foolproof system. There were times when I just couldn't access the information I needed while out in the field. With Microsoft Office 365, all that has changed. Now that we have an online suite of tools for creating documents and managing them in a systematic way, we can all work together more fluidly. The menus and navigation in Microsoft SharePoint Online are simple to use, and it's reassuring to see exactly when a document was last updated. We're looking forward to using more of the tools in Office 365, including Microsoft Lync Online to make calls and hold meetings-all in a couple of clicks. I hardly think about the technology we use anymore. The transition to

The new Excel offers a rich set of charting capabilities that make creating and customizing charts simpler and more intuitive. One part of the fluid new experience is the Formatting Task pane. - www.office.com/setup Until now, precise adjustments to chart elements were made in the Format dialog box. The box sometimes obscured a portion of the chart, changes entered in the box were not visible until you closed it, and you had to select the exact element on the chart in order to see the options that were the best fit for the job. In the new Excel, the Format dialog box is replaced by the Formatting Task pane. The pane aligns neatly with the right or left side of the screen, so it's less likely to obscure the chart, and changes happen in real time, so you can immediately see how your choices affect the chart. The Formatting Task pane also offers an element selector so you can jump quickly between different elements without having to select one to modify. The new Formatting Task pane is the single source for formatting-all of the different styling options are consolidated in one place. With this single task pane, you can modify not only charts, but also shapes and text in Excel. USING THE FORMATTING TASK PANE The fastest way to open the Formatting Task pane is to double-click a chart element. You can also use the keyboard shortcut CTRL+1 while a chart element is selected. There are two other ways to open the task pane: The first way: On a chart, select an element. On the Ribbon, select the Chart Tools Format tab, then click Format Selection. - www.office.com/setup The second way: On a chart, select an element. Right-click, then select Format where is the axis, series, legend, title, or area that was selected. - www.office.com/setup Once open, the Formatting Task pane remains available until you close it. Since it always stays on the right or left side of the screen, the pane remains unobtrusive as you concentrate on other tasks. The

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