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"Lighten up your email with the Emotional Labor extension. Works on any email sent through Gmail. First write an email. Then click the smiley face to brighten up the tone of the email before sending. "

A distinctly different feel/tone than the VCU CT article...

"The best performing teacher in the whole system was a woman named Zenaida Tan. Up until that report, she was completely unheralded. The skills she possessed were invisible. Meanwhile, less important traits were measured on her evaluations (three times she was late to pick up students from recess). In part, Lemov is talking about the skill of herding cats. The master of cat herding senses when attention is about to wander, knows how fast to move a diverse group, senses the rhythm between lecturing and class participation, varies the emotional tone. This is a performance skill that surely is relevant beyond education. This raises an important point. As the economy changes, the skills required to thrive in it change, too, and it takes a while before these new skills are defined and acknowledged. For example, in today's loosely networked world, people with social courage have amazing value. Everyone goes to conferences and meets people, but some people invite six people to lunch afterward and follow up with four carefully tended friendships forevermore. Then they spend their lives connecting people across networks. People with social courage are extroverted in issuing invitations but introverted in conversation - willing to listen 70 percent of the time"