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With a link to a useful primer on competency-based education

""I think this next generation of systems is really going to be about data and analytics and relationship management," LeBlanc said. "The whole shift in conversation, it seems to me, is about student-centeredness."" How to reconcile those two statements?

SNHU President Paul Leblanc's response to the Slate piece.

How Tiny, Struggling Southern New Hampshire University has become the Amazon of Higher Education http://t.co/a8WbHl8n3K via @slate

"When we say students are customers I hope you know that we mean we have a responsibility to them not because they pay us but because they trust us with something they come to us not even quite knowing how to define but knowing they need. And as all of you have been witness to over the time we have been here our endeavors here are most certainly not simply about revenue. Nor is success simply defined by whether a student got a good grade.  Everything, the emphasis on academic quality and outcomes, the funds dedicated to making sure you have the resources you need, your personal and professional development, contradicts the naysayers."