Brand Building in the Customer Experience World | CloudCherry - 0 views
-
cloudcherry on 17 Apr 17With Digitization becoming ubiquitous, brand building is a totally different ball game today. Customers have started paying much more attention to what your brand stands for, the true purpose behind what you do, and whether all this resonates with their emotions and sentiment. They've, in other words, started looking beyond your offerings, discounts, and all the traditional marketing campaigns. So, while the term 'brand' has been effortlessly thrown around, building a credible and authentic one is quite the uphill task. That being the case, how should large organizations revamp their brand strategy? What are the various factors they need to work on in this predominantly digital world to win over customers and retain them in the long run?