Whatever the forecast is - be it snow, hail or freezing temperatures - don't let the weather slow you down. How many times has the weather interrupted your business during the past year...or even the past couple of months? Even those living in sunny states can't hibernate from the impact of winter threats when business travel is delayed or cancelled.

Now employees come to companies with their own smartphones and tablet computers and they want to connect to their work seamlessly through these devices.

A recent study revealed that 84 percent of IM interactions turn into or are escalated to voice or telephone interactions at least once or twice per week.