Creating a positive workplace is critical to a company's success. Most people who have experience working in an office have seen firsthand the difference between one that has a positive environment and one that doesn't. A positive work environment has a better productivity rate, happier workers overall, better morale, and a lower turnover rate.
Developing people means challenging people. But just issuing challenges isn't enough. You must also teach a systematic, common means of creating solutions and meeting those challenges.
"Quality is never an accident, it is always the result of high intention, sincere effort, intelligent direction and skillful execution. It represents the wise choice of many alternatives." - Willa Foster
Improvement doesn't just happen. It takes time, and in the pressure pot of our day to day activities, there is never enough time to improve our situation. The structure of Lean permits and requires time be set aside for improvement. If managers do not definitively provide time for the task of improvement, then people will know that they are not serious about making improvement a formal part of the work.
We often think about the principle of "go and see" applying to giant companies, where leadership and management is far removed from the front lines. But it applies to small companies, too - as small as a single coffeehouse.
Good problem solvers use a combination of intuition and logic to come up with their solutions. Intuition has more to do with the emotional and instinctive side of us and logic is more related to our cognition and thinking. Good problem solvers use both of these forces to get as much information as they can to come up with the best possible solution. In addition, they are reasonably open minded but logically skeptical.
One can learn a lot about Poka Yoke and Human Errors. This is a story about what a coffee cup taught me about how poor design in our products and systems invite human error.
This morning I had a ton of work to do, and I felt the anxiety building, the moment I woke up and started thinking about all that work.
Instead of getting moving, I watched my anxiety. It's an interesting feeling of rising panic, of adrenaline shooting from my chest outward. My mind was racing, my heart was beating fast.
This happens to me from time to time - I feel like I have so much to do, and I start to worry. I've learned to deal with it, so that while it still comes up, I now have trust that I'll be fine. And that, in turn, helps it to go away sooner.
So what do you do when you're overwhelmed and have a crapload of work to do?