"Individuals and organizations that are operating with an inward mindset act in what we call an Inside-Outside-In way. By this, we mean that they first think about the results they want to achieve, or their own inside triangle objectives (Inside). They they think about what they need others to do - their customers, for example, their peers, their team members, and so on - in order for them to achieve those objectives (Outside). They they set out to make sure that the actions those people take are in fact helpful; they stay on top of what others are doing in order to manage their activities as needed (In)."
From Arbinger's forthcoming book, "The Outward Mindset - Seeing Beyond Ourselves"
From Arbinger's forthcoming book, "The Outward Mindset - Seeing Beyond Ourselves"