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Alex Portela

D#8 HW#1.3: How to Develop Group Norms: Step by Step to Adopt Group Guidelines - 0 views

humanresources.about.com/...group_norms.htm

norms

shared by Alex Portela on 27 Feb 12 - Cached
    • Alex Portela
      Alex Portela on 27 Feb 12
       
      Here is a discussion around group norms. The Team Writing text refers to communication norms in chapter 7. This is a group specific example on how to become familiar with differences within a group and use that as an advantage to succeed.
  • Develop Group Norms
  • Effective interpersonal communication among group members and successful communication with managers and employees external to the group are critical components of group functioning.
  • ...8 more annotations...
  • Form and charter a team with a project, process improvement, or product development task.
  • Read about group and team norms to understand the concept.
  • Schedule and hold a meeting to establish and adopt group relationship guidelines or group norms.
  • With an external facilitator leading, or a member of the group, in the absence of a facilitator, leading, all group members should brainstorm a list of guidelines that will help create an effective team.
  • Once the list of group norms is generated, you will want to cross redundant ideas off the list.
  • Each member of the group commits to “living” the guidelines.
  • Following the meeting, distribute the group norms to all team members.
  • Periodically evaluate the effectiveness of the group on achieving its business goals as well as its members’ relationship goals.
Merlyn Reyna

D#8 HW#1 Team Norms - 0 views

humanresources.about.com/...norms_sample.htm

TWC301 team writing

shared by Merlyn Reyna on 24 Feb 12 - Cached
  • The team must pay attention to the content (or goals or outcomes expected).
  • How team members interact with and communicate with each other,
  • How team members will be responsible and accountable for moving the project forward and accomplishing the goals.
  • ...3 more annotations...
  • These team norms or ground rules are established with all members of the team participating equally.
  • Practice being open-minded.
  • If you commit to doing something – do it. Be accountable and responsible to the team.
  • Merlyn Reyna on 24 Feb 12
     
    This is a good article about the norms on a team work.  Each member of the team has to be committed to do their own part and pay attention to the content.  This article also includes how member should interact and it provides guidelines for the group to follow.
Lacey Preach

D#12 HW#3--Twitter changes customer service - 0 views

www.usatoday.com/...-11-18-twitterserve18_ST_N.htm

shared by Lacey Preach on 25 Mar 11 - No Cached
  • Lacey Preach on 25 Mar 11
     
    This is an article about stories of Twitter turning into a customer service site for companies. It talks about how a man got the attention of a major company by tweeting them many times so they would listen to him. Twitter is becoming a site where customer service will be the norm. One man describes the social media world a New York City night club where it is always crowded and loud. And the experience can be either good or bad. Social media in the business world is going to grow as more and more people jump on the twitter train.
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