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WORKFORCE MANAGEMENT SOFTWARE producer Unifocus recently marked its 25th anniversary of doing business. The company recently acquired operations management platform Knowcross and celebrated several other milestones it has met since its founding in 1998. Unifocus was founded in the same year Google started up, the Digital Millennium Copyright Act was released and the first WiFi standards were set. The company's labor management system, the first of its kind according to Unifocus, includes scheduling automation and, with the Knowcross acquisition, real-time data for forecasting, scheduling, task execution and tracking of guest and employee satisfaction. "Twenty-five years of serving the hospitality industry and counting," says Moneesh Arora, Unifocus chief executive. "We're filled with gratitude for our clients who've been part of this journey, as well as our incredibly dedicated team that makes our vision a reality. Our success stems from our commitment to truly understanding the needs of hoteliers, which continually inspires us to enhance and innovate our hotel operations technology."

THE AMERICAN HOTEL & Lodging Association has accepted ClubCorp, an owner and operator of private clubs, as a new member, a statement said. The association hopes to attract more clubs with lodging connections. Ron Vlasic, executive vice president of Operations City & Stadium Clubs, ClubCorp, is a member of AHLA's board and former chair of the board. He will remain on AHLA's Board as an individual representative starting June 2022. Founded in 1957, ClubCorp has more than 200 golf and country clubs, city clubs and stadium clubs in 30 states, the District of Columbia, and two foreign countries. It provides services to members and guests.

The Home2 Suites by Hilton-Richmond is open in Richmond, Indiana. It is owned by The Witness Group led by Sachin Patel, Sagar Patel and Aakash Patel as principals and executive leadership team. It is managed by Hotel Equities of Atlanta. The 100-room extended-stay hotel is near Richmond Mall, the Indiana Football Hall of Fame, and Indiana University East. Dayton International Airport. Amenities include an indoor saline pool and electric vehicle charging stations. It is pet friendly. "The hotel staff has prioritized the health and safety of patrons by implementing HE's industry leading HEalth First standards of cleanliness and safety protocol as part of the early operations training," said David Rosenberg HE's vice president of operations. "These protocols, which are above and beyond brand standards, along with the team's delivery of superior customer service will give guests complete confidence during their stay and will position the hotel as a leader in the Richmond market."

VERAKIN CAPITAL, A real estate investment group, exceeded its $350 million investment milestone in the first quarter of this year. The company has made collective investments in three hotel properties that are currently in various stages of development; the Moxy in downtown Atlanta, Georgia; Hampton Inn/Home 2 in downtown Nashville, Tennessee; and Courtyard by Marriott in Pittsburg, California, the company said in a statement. Verakin, led by partners Rupesh and Bimal Patel and Hiten Suraj, is the lead developer of the Courtyard by Marriott, while the company is co-investing in the other two projects alongside RevPar Development and Emerge Hospitality Group, according to the statement. RevPar Development is a privately-owned hotel development and management company on the East Coast, while Emerge Hospitality Group is a family-owned and -operated hotel ownership, development and management company. "We are developing both on our own behalf and in joint ventures with like-minded investment groups," Rupesh Patel said. "We are seeing that newer hotels and brands are faring better than their older counterparts as travel rebounds in many markets and segments. To help satiate our investment growth appetite, we will continue to seek best-in-class partners, such as RevPar Development and Emerge Hospitality Group, who have proven track records as credible institutional investors, developers and operators." The Moxy hotel in downtown Atlanta, will feature 181 rooms spread across 13 floors and is scheduled to open mid-2026 before the FIFA World Cup. The centrally located hotel will cater to both business and leisure travelers and will offer three food and beverage options, including a roof top bar and lounge with views of the Mercedes Benz Stadium.

HILTON RECENTLY DONATED nearly $500,000 to support local relief efforts in response to the wildfires that consumed more than 2,500 acres of land and took the lives of over 100 residents in Maui, Hawaii. The new donation supplements the $325,000 previously pledged by Hilton, the Hilton Global Foundation and members of the broader Hilton community since early August, the company said in a statement. At a recent gathering in Las Vegas, more than 9,000 Hilton hotel sales and operational leaders from Focused Service and All Suites brands across the Americas raised nearly $175,000 for Maui relief efforts, Hilton said. The donations will benefit the Hawaii Community Foundation's Maui Strong Fund and United Way Maui. The company has been operational in Hawaii for more than 60 years, the statement added. "Hilton stands in solidarity with the people of Maui and the Hawaiian community," said Katherine Lugar, executive vice president of corporate affairs at Hilton. "Lahaina holds a special place in our hearts, and we're dedicated to aiding our team members and relief efforts in every possible manner. The collective efforts of our team members, hotel owners, community partners, and guests have been truly inspiring. Our thoughts remain with those in Maui."

WORKFORCE MANAGEMENT SOFTWARE can help hotels better deal their reduced workforce, according to a white paper from Unifocus. The paper examines the persistent labor shortage in the hotel industry, while outlining strategies for operators to adapt for sustained efficiency and profitability. The white paper, titled 'The hotelier's definitive guide to success amid staffing shortages,' offers strategies for cost control, optimizing staffing, and reducing turnover to create a sustainable and predictable operational framework, Unifocus said in a statement. It gives insights into lessons drawn from the gig economy, strategies for upholding service excellence with fewer available workers, and means to assess the sustained advantages of these approaches. Roughly 92 percent of hotels experiencing staffing shortages despite job growth in the second quarter of 2023, Unifocus said.

HAWKEYE HOTELS RECENTLY acquired the Hotel Indigo Pittsburgh East Liberty in Pittsburgh. It is the company's third hotel owned and operated in Pennsylvania. The 135-room Indigo is a restored boutique hotel in Pittsburgh's historic East Liberty Neighborhood, according to the Hawkeye. Nearby are the Carnegie Museum, Carnegie Mellon University, the University of Pittsburgh, Phipps, Heinz Chapel, St. Paul's and East Liberty Presbyterian Church. Its interior décor reflects the neighborhood's community's theater, entertainment and charitable heritage. Hawkeye closed on the transaction 21 days after executing the contract. It has recently acquired, developed and operated dozens of hotels in over 20 states across the U.S. "We continue to be bullish on the hospitality market recovery and look forward to seeking out additional opportunities to acquire hotels across the U.S.," said Parth Patel, Hawkeye's head of investments. The company is considering acquiring an upscale extended stay hotel in Erie, Pennsylvania, where it recently opened Holiday Inn.

HYATT CORP. HAS expanded its relationship with group hospitality analytics firm Knowland, a statement said. The new partnership is aimed at increasing sales, the company said. With this partnership, Hyatt became the first global hotel brand to offer access to the Knowland database through a portfolio-driven program to its properties, the statement added. Hyatt will use Knowland's business tools that provide intelligence within meetings and events booked in its current markets as well as feeder markets. The expanded Knowland relationship standardizes program terms pre-approved for all Hyatt branded hotels, including franchise operators. "At Hyatt, it's important to be nimble in our commitment to providing technology for all of our hotels," said Steve Enselein, senior vice president of events at Hyatt. "Access to Knowland data allows our hotel sales teams to generate topline revenue that can maximize profit through group sales, creating value across our portfolio for hotel owners and operators."

PEACHTREE HOTEL GROUP continues to restructure itself, now with two changes to its leadership. Brian Waldman, previously chief investment officer for the company is now filling the same role for the company's newly formed subsidiary Peachtree Group. Also, Jeremy Stoler joins the company as executive vice president of debt capital markets. Waldman will manage Peachtree's multi-billion-dollar investment portfolio and direct investment strategies across its operating, lending and real estate divisions, according to the company. Stoler will support Peachtree's operating companies and growth into other real estate sectors. "With Brian and Jeremy, we are fortunate to have extremely talented, respected leaders who are highly experienced and energized to drive our growth," said Greg Friedman, Peachtree's CEO and managing principal. "These announcements also come at a pivotal time for Peachtree as we further position ourselves to expand into other real estate sectors and businesses."

A CYBER-ATTACK "significantly disrupted" booking channels and other applications for InterContinental Hotels Group last week, according to a statement from the company. Now, AAHOA is demanding an explanation for the breach and assurances that its members' data is protected. IHG has implemented a response plan, including notifying the relevant regulatory authorities, working with its technology suppliers and engaging external specialists to investigate the incident, according to the company. 'IHG is working to fully restore all systems as soon as possible and to assess the nature, extent and impact of the incident," the company said. "We will be supporting hotel owners and operators as part of our response to the ongoing service disruption. IHG's hotels are still able to operate and to take reservations directly."

MAJOR U.S. HOTELS firms Marriott Hotels & Resorts and Hyatt Hotels Corp. announced that they are ceasing operations in Russia due to its ongoing invasion in Ukraine. Also, AAHOA issued a statement condemning the war. The hotel companies also emphasized their efforts to ensure the safety and wellbeing of their employees and guests in both Ukraine and neighboring countries who face these 'unconscionable challenges'. "We have made the decision, effective immediately, to close our corporate office in Moscow, and pause the opening of upcoming hotels and all future hotel development and investment in Russia," Marriott said in a statement. "We have been closely monitoring the deteriorating situation in Ukraine, Russia and neighboring countries, and remain in regular contact with our teams on the ground, as we work to comply with sanctions and applicable laws. Our hotels in Russia are owned by third parties and we continue to evaluate the ability for these hotels to remain open."

BLACK HISTORY MONTH is a time to think about unity in general and hoteliers of all races acknowledged that this year. AAHOA observed the month, as did others in the industry through actions and testimonials. A way to engage the local community California hotelier and philanthropist Sunil "Sunny" Tolani in a recent article discussed the importance of the month to him. Tolani is CEO of the Prince Organization in Anaheim, California, and in an interview with New York Wire magazine, he discussed diversity and his company's participation in the Martin Luther King Jr. Day of Service in January. The event supports a sense of family among his employees, Tolani said. "Employees make time to volunteer and the MLK Day of Service is a great way we engage with our local community while honoring the legacy of Dr. King," Tolani said. "Whether we plan on cleaning up a public space, mentoring and providing internships to young people, mentoring our staff, inviting the local students to tour the back of house hotel operations, what they do makes a world of difference. Our entire organization felt a sense of pride at what we were able to achieve." Tolani said supporting minority rights also builds meaningful relationships within the communities in which they operate and "taps the passions of millions of guests."

THE U.S. HOTEL industry will be well on the way to recovery in 2022, according to consulting firm HVS Americas. However, a full recovery in real terms, after adjusting for inflation, remains a few years away, it added. With more assets, both distressed and well performing, expected to come to market this year, 2022 will be an exciting year for the industry, said Rod Clough, president of HVS, in an article titled 'ALIS 2022 Takeaways - Our Industry Braces for a Big Year Ahead'. A near full recovery in RevPAR at $85 for U.S. hotels is likely to happen by the end of 2022 when compared to $86 in 2018-19. "The higher inflationary environment will continue to bode well for hotels, resulting in ADR pricing power leading to a lift in revenue on top of still lean operational models. Group travel is still lagging the recovery, but near-term, smaller-group bookings (at newly raised room rates) should help bridge the gap while the industry waits for larger meetings to return," Clough wrote in the article. "Rising development costs due to supply-chain disruptions, labor shortages, and overall inflation are leading to a general contraction in new hotel openings. Moreover, development challenges are intensifying for major CBDs, attributed to slow office re-openings, a lag in larger convention bookings, higher operating/labor costs, and even higher construction costs than your average project."

C.J. Chapman is the new general counsel of Denver-based hotel operator and developer Stonebridge Cos. Chapman, who has nearly two decades of experience, will provide in-house legal advice for Stonebridge and also oversee the firm's risk management group, a statement said. A Denver native, Chapman also will become a shareholder in Stonebridge, according to the company. Previously, he served as general counsel to Elevation Capital, a venture fund based in Vancouver, Canada. "I am excited to have C.J. join our team. His breadth of experience and knowledge is a welcomed addition to Stonebridge," said Tom Brinkman, president and chief operating officer of Stonebridge. "C.J.'s professionalism, broad experience in the commercial real estate sector and commitment to excellence is a perfect fit for the team and culture here at Stonebridge."

FIVE PROPERTIES IN the hihotels by Hospitality International portfolio have won the brand's 2023 awards for meeting and exceeding the company's standards of operations. All are Asian American owned. The hihotels 2023 winners are: President's Award - Scottish Inns & Suites in Hitchcock, Texas, owned by Nareshkumar Patel and Tejal Patel. Given to a franchisee who has been loyal to hihotels by Hospitality International, consistently demonstrated a willingness to accept positive change within the hotel industry, and received positive communication from their guests. Gander Award - Red Carpet Inn in Rochester, Minnesota, owned by Veena Patel. Given to a franchisee who embraces their local community in offering sponsorship for local events or teams, participates in charitable events, or embraces the needs of the local community. Named after Gander the service dog from Operation Fetch, a non-profit that performs planned acts of community kindness to further appreciation, education and awareness about service dogs PTSD, and dogs for visible and invisible wounds.

Peachtree Group's hospitality management division was recently selected to manage the Merrill Hotel, Muscatine in Iowa. The hotel has 122 guest rooms, 13,000 square feet of meeting and event space, a heated indoor saltwater pool, and a fitness center, Peachtree said in a statement. "We're truly delighted to have been chosen by Jim and Rebecca Howe to be the hotel's management operator," said Patrick Short, Peachtree's president for hospitality management. "The Howe family embodies a steadfast dedication to unparalleled hospitality experiences. We will carry on their commitment to excellence by delivering exceptional guest experiences, enhancing and elevating the hotel's reputation while generating results commensurate with this exceptional hotel's status, which continues to serve as one of the city's economic foundations." The hotel was opened in March 2018 along the Mississippi River in downtown Muscatine and is located near cities like Davenport and Bettendorf in Iowa, and Rock Island and Moline/East Moline in Illinois, the statement said.

HOSPITALITY SOFTWARE FIRM Actabl recently introduced new bundled offerings designed to address hotels' operational efficiency, profitability and workflow management. The bundles include features from its integrated solutions-ProfitSword, Hotel Effectiveness, Alice and Transcendent-providing solutions for business intelligence, labor management and operations and CapEx, Actabl said in a statement. "We are thrilled to unveil our new bundled solutions, which mark a significant evolution in how we deliver value to our customers," said Jason Luo, Actabl's chief revenue officer. "We've thoughtfully crafted our offerings to meet the unique needs of properties and management groups of all sizes, providing a comprehensive, scalable, and flexible approach to hotel management." The new bundles are marketed to hotel management companies in three tiers: the Base Bundle, providing essential tools for foundational needs; the Advanced Bundle, offering enhanced features for more complex management requirements; and the Premier Bundle, delivering comprehensive, customizable solutions for those seeking to maximize the Actabl platform.

IHG HOTELS & RESORTS recently entered a multi-year partnership with global NGO Action Against Hunger to address food insecurity and hunger affecting millions globally. The collaboration will support the NGO's efforts to prevent, detect and treat malnutrition in children through its "screen, treat and sustain" program operating across multiple continents, IHG said in a statement. IHG, operating thousands of hotels in more than 100 countries, supports food security, disaster relief and skills training, pledging to improve 30 million lives in its "Journey to Tomorrow" plan. "Food sits at the heart of our hotels and hospitality, nourishing people and communities, and yet sadly we know it remains in desperately short supply for millions of people, despite enough being produced to feed everyone on the planet," said Elie Maalouf, IHG's CEO. "This is a problem the world can solve if societies, organizations and businesses work together. IHG Hotels & Resorts is proud to partner with Action Against Hunger on their life saving work, in addition to the many other long-standing partnerships we have with incredible charities in local markets. Collectively we want to help create lasting change in a world where people are nourished, always welcome, and always respected."

HIHOTELS BY HOSPITALITY International, a franchiser of conversion and new-build economy hotels, recently expanded its communication suite to enhance dialogue with its franchisees, supporting hotel owners through multi-channel engagement. The company maintains open channels at all levels, including direct access to the CEO, hihotels said in a statement. "At hihotels, the strength of our brands is rooted in the voices of our franchisees and the relationships we build," said Chris Guimbellot, hihotels' president and CEO. "We are small enough to listen, yet large enough to deliver-enabling us to focus on individual properties and provide unparalleled industry support." The expanded communication suite includes: Advisory council: Launched in 2023, this forum meets quarterly and includes franchisees, a vendor and the hihotels director, allowing franchisees to help shape hihotels' hihub: Introduced in December 2023, this digital platform facilitates continuous communication between franchisees and the hihotels team, offering educational resources to enhance hotel operations. WhatsApp group: Rolled out in the first quarter of 2024, the real-time messaging platform enables franchisees to contribute to system-wide improvements and build relationships with other franchisees and the hihotels corporate team. Newsletters: INNside Track, a quarterly newsletter, keeps franchisees informed on industry and marketing trends, company updates, events and networking opportunities. It is complemented by "An Update from Guimbellot," which highlights challenges, opportunities and new programs. Each communication includes Guimbellot's phone number and encourages franchisees to reach out with questions, concerns, ideas and feedback. Assurance & marketing program: This initiative has directors who help service properties and provide owners with ongoing sales, marketing and operations support. Regional conferences: Hihotels conducts smaller, regional conferences to nurture pe

REPRESENTATIVES OF THE U.S. hospitality industry recently rejected the New York City Council's revisions to the proposed hotel licensing bill, which include a new licensing structure, direct employment of housekeeping and maintenance staff, and a ban on subcontracting key operations. The American Hotel & Lodging Association and the Hotel Association of New York City objected to the amendments, warning of potential closures and layoffs in the city's hotel sector. The bill, known as the Hotel Safety Act, originally proposed by Councilwoman Julie Menin on July 18 and revised on Aug. 2, seeks to introduce staffing and operational mandates that AHLA considers unnecessary. "The city council's discussions regarding the Hotel Safety Act continue to exclude those who will be most affected by the legislation-hotel owners, management companies, sub-contractors and tens of thousands of hotel workers," said Kevin Carey, AHLA's interim president and CEO. "It is imperative that all stakeholders have a real seat at the table. If this is a matter of public safety and crime, as has been claimed by Councilwoman Menin and the bill's proponents, let's review the facts and statistics to see what picture they paint."