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Business owners take all possible steps to ensure customer satisfaction. One of the most successful and recommended strategies in this regard is to begin with a virtual receptionist service. This service brings in extra representatives for a business and eases the lives of the customers. When the customers have questions or queries to be answered or any problems to be solved, they try to reach the authoritative body telephonically and it is not uncommon for them for not having to been able to do so. This is where the need for virtual receptionists comes in. Virtual receptionists are basically persons who work for the customer support but do not work from the office or any specified location.

The consensus among my fellow translators is that people are getting increasingly frustrated with SDL Trados' support (or lack thereof) and its rigid thinking. The biggest complaint I hear is that support isn't responsive to translators' questions. Most questions are more effectively answered in translator forums such as tw_users. The second biggest is that they are too focused on the agencies and not enough on the needs of the translator.