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DOZENS OF STRIKING hotel workers arrived in Washington on Sept. 23 to meet with Congress members, urging action against hotel resort fees. More than 4,000 workers are striking at Hilton, Hyatt and Marriott hotels in Honolulu, San Diego and San Francisco, vowing to continue until new contracts are secured. Many of the workers traveled from these strike-affected cities, according to UNITE HERE, the union representing hotel, casino and airport workers across the U.S. and Canada. The union is lobbying against legislation backed by hotel corporations that would limit states' ability to regulate resort fees. Hotel workers argue that resort fees, along with COVID-era service and staffing cuts, undermine the hospitality that guests expect. The workers' visit included a briefing for congressional staff, hosted by Sen. Bernie Sanders. "We're here because guests and workers share a common goal - we want hotels to reverse COVID-era cuts, protect guests from resort fees, and refocus on providing the best possible hospitality," said Gwen Mills, UNITE HERE's president.

MORE THAN A thousand hotel owners, workers and small business owners from the newly formed "Protect NYC Tourism Coalition" rallied on the steps of New York's City Hall on Sept. 12 to protest the city council's "Safe Hotels" bill. The coalition also sent a letter urging the council to reject the bill, also known as "Int. 991", arguing that the bill threatens the sustainability of New York City's hotel and tourism industries and jeopardizes the livelihoods of thousands of workers. The coalition includes members from AAHOA, the American Hotel & Lodging Association, the Hotel Association of New York City, the Real Estate Board of New York, the Coalition for Hotel Subcontractors, the NYC Minority Hotel Association, the National Association of Black Hotel Owners, Operators, and Developers, along with other groups and stakeholders supporting New York City's tourism industry. First introduced by Councilwoman Julie Menin over the summer, Int. 991 is presented by supporters as a "simple licensing bill." Opponents argue it would impose operational mandates that could drive many hotels out of business, jeopardizing 42,000 hotel jobs and nearly 260,000 jobs supported by the industry, along with billions in revenue for New York City.

NEW YORK CITY Mayor Eric Adams signed the Safe Hotels Act on Nov. 4, requiring hotels across the five boroughs to obtain operating licenses. The act, sponsored by City Council Member Julie Menin, faced opposition from industry groups like AAHOA and the American Hotel and Lodging Association and was revised twice before passing. The new law, also called Intro. 0991, establishes stricter standards on safety, staffing, cleaning and licensing to enforce protections for workers and guests, according to the mayor's office. "Our top priority from day one has been to keep people safe, and that includes protecting workers and tourists at our city's hotels," Adams said. "That's why we are expanding protections for the working-class New Yorkers who run our hotels and the guests who use them. The Safe Hotels Act ensures our hotels are safe, healthy, and clean, enabling our tourism industry to thrive and create jobs. This is a win for working people, the tourism and hotel industry, and all New Yorkers."

A BALLOT MEASURE in Los Angeles that would have required hotels in the city to house the homeless along with paying guests has been officially withdrawn from consideration. However, the Los Angeles City Council also passed an ordinance to replace the ballot measure that some local hoteliers also protest its passage. The ballot measure, sponsored by Unite Here Local 11 hospitality workers union, would have required hotels to house homeless voucher holders with regular guests, spurring protests by AAHOA, the American Hotel & Lodging Association and others. Last week, Unite Here agreed to withdraw that ballot measure, which was going to go before voters in March. Also last week, the council approved the Responsible Hotel Ordinance to replace the ballot measure and that would allow hotels to voluntarily make vacant rooms available for interim housing for the homeless. It also would require developers of new hotel properties to obtain a conditional use permit through a public review of the proposed development's impact on the existing housing supply and to replace any housing that would be demolished or otherwise lost in the neighborhood.

THE AMERICAN FRANCHISE business model is in trouble, according to a recent survey commissioned by AAHOA. The survey was inspired by a webinar AAHOA co-sponsored to gather public comment on the state of franchising for the Federal Trade Commission. The survey found that only 5 percent of the franchisee respondents are satisfied that their current franchise agreements provide fair terms representing a balanced relationship between themselves and their franchiser. Also, 72.6 percent of respondents would "possibly" or "probably" terminate their current franchised business within the next year if they could do so without penalty. "Franchising is in dire straits unless changes are made," said Laura Lee Blake, AAHOA president and CEO. "Franchising is still a powerful tool for economic mobility for America's small-business owners, including AAHOA Members. But franchising only works when both franchisors and franchisees are committed to its success, which requires transparency, fairness, and sustainable business practices. As this survey shows, there is much room for improvement when it comes to relationships that allow our small-business owners to thrive." Blake recently wrote an editorial supporting AAHOA's 12 Points of Fair Franchising and its promotion of a proposed New Jersey law that would reform that state's franchising regulations in ways similar to the 12 points. Several large hotel companies, including Choice Hotels International and Marriott International, protested AAHOA's recent annual convention in protest to its position on franchise reform The survey was conducted among owners of hotels, restaurants, retail stores and other small businesses that had participated in the FTC webinar. It was co-sponsored by the American Association of Franchisees and Dealers, and the Coalition of Franchisee Associations, conducted the survey after a recent webinar with FTC Chair Lina Khan. The FTC is soliciting comments through June 8 about