What ever occurred to the adage "The buyer is king or queen"? or the client is often correct. Not anymore. Companys representatives seem to delight in arguing with and stone-walling customers and some even brag on their blogs about early morning and late evening calling just to upset customers to set them up for their day.
What sort of individual gets kicks from this kind of behavior? Do they even think prior to they get in touch with the reaction of the consumer they call and whom they may come in get in touch with with that day? Is this sort of action possibly more legal liability just waiting to happen?
Road Rage is so frequent in our society now.. whats subsequent- Telephone Tantrum? Will this also be a psychiatric diagnosis and a legally defendable offense? I would almost bet on it!
Credit card businesses are the amongst some of the worst offenders and now, if one is a good, spend your bills on time and in complete consumer they dont want you and in fact, are considering penalizing the "great client" by charging them an annual fee to use their card. Seriously?
It genuinely amazes and stuns me how deplorable customer service has turn into. Its such an oxymoron.. buyer and service dont go with each other anymore there is no service for the client it is all about the companys way to make cash, a lot more profit. Dont organizations care any longer about the way that they are perceived? The only power and voice the consumer has left is not to be a companys customer anymore and when that takes place there will be no need for the bottom-line, creating cash/profit, consumer service or the CEO as a result no more organization.
I have always been a good individual and I attempt to search at both sides of each predicament. Do I have ideas and offer you options. Completely! When I have had an outstanding experience with client service I inform them so and thank them as well as telling everyone that I come in speak to with what a great firm, service or solution they have. Lately, I have been silent.. wonder why?. To compare additional info, people are asked to check-out: web apple customer service number.
What sort of individual gets kicks from this kind of behavior? Do they even think prior to they get in touch with the reaction of the consumer they call and whom they may come in get in touch with with that day? Is this sort of action possibly more legal liability just waiting to happen?
Road Rage is so frequent in our society now.. whats subsequent- Telephone Tantrum? Will this also be a psychiatric diagnosis and a legally defendable offense? I would almost bet on it!
Credit card businesses are the amongst some of the worst offenders and now, if one is a good, spend your bills on time and in complete consumer they dont want you and in fact, are considering penalizing the "great client" by charging them an annual fee to use their card. Seriously?
It genuinely amazes and stuns me how deplorable customer service has turn into. Its such an oxymoron.. buyer and service dont go with each other anymore there is no service for the client it is all about the companys way to make cash, a lot more profit. Dont organizations care any longer about the way that they are perceived? The only power and voice the consumer has left is not to be a companys customer anymore and when that takes place there will be no need for the bottom-line, creating cash/profit, consumer service or the CEO as a result no more organization.
I have always been a good individual and I attempt to search at both sides of each predicament. Do I have ideas and offer you options. Completely! When I have had an outstanding experience with client service I inform them so and thank them as well as telling everyone that I come in speak to with what a great firm, service or solution they have. Lately, I have been silent.. wonder why?. To compare additional info, people are asked to check-out: web apple customer service number.