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Javier E

Musk, SBF, and the Myth of Smug, Castle-Building Nerds - 0 views

  • Experts in content moderation suggested that Musk’s actual policies lacked any coherence and, if implemented, would have all kinds of unintended consequences. That has happened with verification. Almost every decision he makes is an unforced error made with extreme confidence in front of a growing audience of people who already know he has messed up, and is supported by a network of sycophants and blind followers who refuse to see or tell him that he’s messing up. The dynamic is … very Trumpy!
  • As with the former president, it can be hard at times for people to believe or accept that our systems are so broken that a guy who is clearly this inept can also be put in charge of something so important. A common pundit claim before Donald Trump got into the White House was that the gravity of the job and prestige of the office might humble or chasten him.
  • The same seems true for Musk. Even people skeptical of Musk’s behavior pointed to his past companies as predictors of future success. He’s rich. He does smart-people stuff. The rockets land pointy-side up!
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  • Time and again, we learned there was never a grand plan or big ideas—just weapons-grade ego, incompetence, thin skin, and prejudice against those who don’t revere him.
  • Despite all the incredible, damning reporting coming out of Twitter and all of Musk’s very public mistakes, many people still refuse to believe—even if they detest him—that he is simply incompetent.
  • What is amazing about the current moment is that, despite how ridiculous it all feels, a fundamental tenet of reality and logic appears to be holding true: If you don’t know what you’re doing or don’t really care, you’ll run the thing you’re in charge of into the ground, and people will notice.
  • And so the moment feels too dumb and too on the nose to be real and yet also very real—kind of like all of reality in 2022.
  • I don’t really know where any of this will lead, but one interesting possibility is that Musk gets increasingly reactionary and trollish in his politics and stewardship of Twitter.
  • Leaving the politics aside, from a basic customer-service standpoint this is generally an ill-advised way for the owner of a company to treat an elected official when that elected official wishes to know why your service has failed them. The reason it is ill-advised is because then the elected official could tweet something like what Senator Markey tweeted on Sunday: “One of your companies is under an FTC consent decree. Auto safety watchdog NHTSA is investigating another for killing people. And you’re spending your time picking fights online. Fix your companies. Or Congress will.”
  • It seems clear that Musk, like any dedicated social-media poster, thrives on validation, so it makes sense that, as he continues to dismantle his own mystique as an innovator, he might look for adoration elsewhere
  • Recent history has shown that, for a specific audience, owning the libs frees a person from having to care about competency or outcome of their actions. Just anger the right people and you’re good, even if you’re terrible at your job. This won’t help Twitter’s financial situation, which seems bleak, but it’s … something!
  • Bankman-Fried, the archetype, appealed to people for all kinds of reasons. His narrative as a philanthropist, and a smart rationalist, and a stone-cold weirdo was something people wanted to buy into because, generally, people love weirdos who don’t conform to systems and then find clever ways to work around them and become wildly successful as a result.
  • Bankman-Fried was a way that a lot of people could access and maybe obliquely understand what was going on in crypto. They may not have understood what FTX did, but they could grasp a nerd trying to leverage a system in order to do good in the world and advance progressive politics. In that sense, Bankman-Fried is easy to root for and exciting to cover. His origin story and narrative become more important than the particulars of what he may or may not be doing.
  • the past few weeks have been yet another reminder that the smug-nerd-genius narrative may sell magazines, and it certainly raises venture funding, but the visionary founder is, first and foremost, a marketing product, not a reality. It’s a myth that perpetuates itself. Once branded a visionary, the founder can use the narrative to raise money and generate a formidable net worth, and then the financial success becomes its own résumé. But none of it is real.
  • Adversarial journalism ideally questions and probes power. If it is trained on technology companies and their founders, it is because they either wield that power or have the potential to do so. It is, perhaps unintuitively, a form of respect for their influence and potential to disrupt. But that’s not what these founders want.
  • even if all tech coverage had been totally flawless, Silicon Valley would have rejected adversarial tech journalism because most of its players do not actually want the responsibility that comes with their potential power. They want only to embody the myth and reap the benefits. They want the narrative, which is focused on origins, ambitions, ethos, and marketing, and less on the externalities and outcomes.
  • Looking at Musk and Bankman-Fried, it would appear that the tech visionaries mostly get their way. For all the complaints of awful, negative coverage and biased reporting, people still want to cheer for and give money to the “‘smug nerds building castles in the sky.’” Though they vary wildly right now in magnitude, their wounds are self-inflicted—and, perhaps, the result of believing their own hype.
  • That’s because, almost always, the smug-nerd-genius narrative is a trap. It’s one that people fall into because they need to believe that somebody out there is so brilliant, they can see the future, or that they have some greater, more holistic understanding of the world (or that such an understanding is possible)
  • It’s not unlike a conspiracy theory in that way. The smug-nerd-genius narrative helps take the complexity of the world and make it more manageable.
  • Putting your faith in a space billionaire or a crypto wunderkind isn’t just sad fanboydom; it is also a way for people to outsource their brain to somebody else who, they believe, can see what they can’t
  • the smug nerd genius is exceedingly rare, and, even when they’re not outed as a fraud or a dilettante, they can be assholes or flawed like anyone else. There aren’t shortcuts for making sense of the world, and anyone who is selling themselves that way or buying into that narrative about them should read to us as a giant red flag.
Javier E

What Do We Lose If We Lose Twitter? - The Atlantic - 0 views

  • What do we lose if we lose Twitter?
  • At its best, Twitter can still provide that magic of discovering a niche expert or elevating a necessary, insurgent voice, but there is far more noise than signal. Plenty of those overenthusiastic voices, brilliant thinkers, and influential accounts have burned out on culture-warring, or have been harassed off the site or into lurking.
  • Twitter is, by some standards, a niche platform, far smaller than Facebook or Instagram or TikTok. The internet will evolve or mutate around a need for it. I am aware that all of us who can’t quit the site will simply move on when we have to.
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  • Perhaps the best example of what Twitter offers now—and what we stand to gain or lose from its demise—is illustrated by the path charted by public-health officials, epidemiologists, doctors, and nurses over the past three years.
  • They offered guidance that a flailing government response was too slow to provide, and helped cobble together an epidemiological picture of infections and case counts. At a moment when people were terrified and looking for any information at all, Twitter seemed to offer a steady stream of knowledgeable, diligent experts.
  • But Twitter does another thing quite well, and that’s crushing users with the pressures of algorithmic rewards and all of the risks, exposure, and toxicity that come with virality
  • t imagining a world without it can feel impossible. What do our politics look like without the strange feedback loop of a Twitter-addled political press and a class of lawmakers that seems to govern more via shitposting than by legislation
  • What happens if the media lose what the writer Max Read recently described as a “way of representing reality, and locating yourself within it”? The answer is probably messy.
  • here’s the worry that, absent a distributed central nervous system like Twitter, “the collective worldview of the ‘media’ would instead be over-shaped, from the top down, by the experiences and biases of wealthy publishers, careerist editors, self-loathing journalists, and canny operators operating in relatively closed social and professional circles.”
  • many of the most hyperactive, influential twitterati (cringe) of the mid-2010s have built up large audiences and only broadcast now: They don’t read their mentions, and they rarely engage. In private conversations, some of those people have expressed a desire to see Musk torpedo the site and put a legion of posters out of their misery.
  • Many of the past decade’s most polarizing and influential figures—people such as Donald Trump and Musk himself, who captured attention, accumulated power, and fractured parts of our public consciousness—were also the ones who were thought to be “good” at using the website.
  • the effects of Twitter’s chief innovation—its character limit—on our understanding of language, nuance, and even truth.
  • “These days, it seems like we are having languages imposed on us,” he said. “The fact that you have a social media that tells you how many characters to use, this is language imposition. You have to wonder about the agenda there. Why does anyone want to restrict the full range of my language? What’s the game there?
  • in McLuhanian fashion, the constraints and the architecture change not only what messages we receive but how we choose to respond. Often that choice is to behave like the platform itself: We are quicker to respond and more aggressive than we might be elsewhere, with a mindset toward engagement and visibility
  • it’s easy to argue that we stand to gain something essential and human if we lose Twitter. But there is plenty about Twitter that is also essential and human.
  • No other tool has connected me to the world—to random bits of news, knowledge, absurdist humor, activism, and expertise, and to scores of real personal interactions—like Twitter has
  • What makes evaluating a life beyond Twitter so hard is that everything that makes the service truly special is also what makes it interminable and toxic.
  • the worst experience you can have on the platform is to “win” and go viral. Generally, it seems that the more successful a person is at using Twitter, the more they refer to it as a hellsite.
Javier E

Influencers Don't Have to Be Human to Be Believable - WSJ - 0 views

  • Why would consumers look even somewhat favorably upon virtual influencers that make comments about real products?
  • . Virtual and human social-media influencers can be equally effective for certain types of posts, the research suggests.
  • The thinking is that virtual influencers can be fun and entertaining and make a brand seem innovative and tech savvy,
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  •  virtual influencers can also be cost-effective and provide more flexibility than a human alternative. 
  • “When it comes to an endorsement by a virtual influencer, the followers start questioning the expertness of the influencer on the field of the endorsed product/service,” he says. “Pretending that the influencer has actual experience with the product backfires.”
  • In one part of the study, about 300 participants were shown a social-media post purported to be from an influencer about either ice cream or sunglasses. Then, roughly half were told the influencer was human and half were told she was virtual. Regardless of the product, participants perceived the virtual influencer to be less credible than its “human” counterpart. Participants who were told the influencer was virtual also had a less-positive attitude toward the brand behind the product.
  • When the influencers “can’t really use the brand they are promoting,” it’s hard to see them as trustworthy experts, say Ozdemir.
  • Two groups saw a post with an emotional endorsement where the influencer uses words like love and adore. The other two groups saw a more staid post, focusing on specific software features. In each scenario one group was told the influencer was human and one group was told the influencer was virtual.
  • For the emotional endorsement, participants found the human influencer to be more credible. Participants who were told the influencer was human also had a more positive view of the brand than those who were told the influencer was virtual.
  • For the more factual endorsement, however, there was no statistically significant difference between the two groups when it came to influencer credibility or brand perception.
  • “When it comes to delivering a more factual endorsement, highlighting features that could be found by doing an internet search, participants really didn’t seem to care if the influencer was human or not,”
Javier E

DeepMind uncovers structure of 200m proteins in scientific leap forward | DeepMind | Th... - 0 views

  • Highlighter
  • Proteins are the building blocks of life. Formed of chains of amino acids, folded up into complex shapes, their 3D structure largely determines their function. Once you know how a protein folds up, you can start to understand how it works, and how to change its behaviour
  • Although DNA provides the instructions for making the chain of amino acids, predicting how they interact to form a 3D shape was more tricky and, until recently, scientists had only deciphered a fraction of the 200m or so proteins known to science
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  • In November 2020, the AI group DeepMind announced it had developed a program called AlphaFold that could rapidly predict this information using an algorithm. Since then, it has been crunching through the genetic codes of every organism that has had its genome sequenced, and predicting the structures of the hundreds of millions of proteins they collectively contain.
  • Last year, DeepMind published the protein structures for 20 species – including nearly all 20,000 proteins expressed by humans – on an open database. Now it has finished the job, and released predicted structures for more than 200m proteins.
  • “Essentially, you can think of it as covering the entire protein universe. It includes predictive structures for plants, bacteria, animals, and many other organisms, opening up huge new opportunities for AlphaFold to have an impact on important issues, such as sustainability, food insecurity, and neglected diseases,”
  • In May, researchers led by Prof Matthew Higgins at the University of Oxford announced they had used AlphaFold’s models to help determine the structure of a key malaria parasite protein, and work out where antibodies that could block transmission of the parasite were likely to bind.
  • “Previously, we’d been using a technique called protein crystallography to work out what this molecule looks like, but because it’s quite dynamic and moves around, we just couldn’t get to grips with it,” Higgins said. “When we took the AlphaFold models and combined them with this experimental evidence, suddenly it all made sense. This insight will now be used to design improved vaccines which induce the most potent transmission-blocking antibodies.”
  • AlphaFold’s models are also being used by scientists at the University of Portsmouth’s Centre for Enzyme Innovation, to identify enzymes from the natural world that could be tweaked to digest and recycle plastics. “It took us quite a long time to go through this massive database of structures, but opened this whole array of new three-dimensional shapes we’d never seen before that could actually break down plastics,” said Prof John McGeehan, who is leading the work. “There’s a complete paradigm shift. We can really accelerate where we go from here
  • “AlphaFold protein structure predictions are already being used in a myriad of ways. I expect that this latest update will trigger an avalanche of new and exciting discoveries in the months and years ahead, and this is all thanks to the fact that the data are available openly for all to use.”
Javier E

Opinion | David Brooks: I Was Wrong About Capitalism - The New York Times - 0 views

  • sometimes I’m just slow. I suffer an intellectual lag.
  • Reality has changed, but my mental frameworks just sit there. Worse, they prevent me from even seeing the change that is already underway — what the experts call “conceptual blindness.”
  • For a while this bet on free-market economic dynamism seemed to be paying off. It was the late 1980s and 1990s
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  • In the early 1990s, The Journal sent me on many reporting trips to the U.S.S.R.
  • I saw but did not see the enormous amount of corruption that was going on. I saw but did not see that property rights alone do not spontaneously make a decent society. The primary problem in all societies is order — moral, legal and social order.
  • By the time I came to this job, in 2003, I was having qualms about the free-market education I’d received — but not fast enough. It took me a while to see that the postindustrial capitalism machine — while innovative, dynamic and wonderful in many respects — had some fundamental flaws.
  • The most educated Americans were amassing more and more wealth, dominating the best living areas, pouring advantages into their kids. A highly unequal caste system was forming. Bit by bit it dawned on me that the government would have to get much more active if every child was going to have an open field and a fair chance.
  • the financial crisis hit, the flaws in modern capitalism were blindingly obvious, but my mental frames still didn’t shift fast enough.
  • Sometimes in life you should stick to your worldview and defend it against criticism. But sometimes the world is genuinely different than it was before. At those moments the crucial skills are the ones nobody teaches you: how to reorganize your mind, how to see with new eyes.
Javier E

Opinion | The Book That Explains Our Cultural Stagnation - The New York Times - 0 views

  • The best explanation I’ve read for our current cultural malaise comes at the end of W. David Marx’s forthcoming “Status and Culture: How Our Desire for Social Rank Creates Taste, Identity, Art, Fashion, and Constant Change,” a book that is not at all boring and that subtly altered how I see the world.
  • Marx posits cultural evolution as a sort of perpetual motion machine driven by people’s desire to ascend the social hierarchy. Artists innovate to gain status, and people unconsciously adjust their tastes to either signal their status tier or move up to a new one.
  • “Status struggles fuel cultural creativity in three important realms: competition between socioeconomic classes, the formation of subcultures and countercultures, and artists’ internecine battles.”
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  • avant-garde composer John Cage. When Cage presented his discordant orchestral piece “Atlas Eclipticalis” at Lincoln Center in 1964, many patrons walked out. Members of the orchestra hissed at Cage when he took his bow; a few even smashed his electronic equipment. But Cage’s work inspired other artists, leading “historians and museum curators to embrace him as a crucial figure in the development of postmodern art,” which in turn led audiences to pay respectful attention to his work
  • “There was a virtuous cycle for Cage: His originality, mystery and influence provided him artist status; this encouraged serious institutions to explore his work; the frequent engagement with his work imbued Cage with cachet among the public, who then received a status boost for taking his work seriously,” writes Marx.
  • The internet, Marx writes in his book’s closing section, changes this dynamic. With so much content out there, the chance that others will recognize the meaning of any obscure cultural signal declines
  • in the age of the internet, taste tells you less about a person. You don’t need to make your way into any social world to develop a familiarity with Cage — or, for that matter, with underground hip-hop, weird performance art, or rare sneakers.
  • people are, obviously, no less obsessed with their own status today than they were during times of fecund cultural production.
  • the markers of high social rank have become more philistine. When the value of cultural capital is debased, writes Marx, it makes “popularity and economic capital even more central in marking status.”
  • there’s “less incentive for individuals to both create and celebrate culture with high symbolic complexity.”
  • It makes more sense for a parvenu to fake a ride on a private jet than to fake an interest in contemporary art. We live in a time of rapid and disorientating shifts in gender, religion and technology. Aesthetically, thanks to the internet, it’s all quite dull.
Javier E

Whistleblower: Twitter misled investors, FTC and underplayed spam issues - Washington Post - 0 views

  • Twitter executives deceived federal regulators and the company’s own board of directors about “extreme, egregious deficiencies” in its defenses against hackers, as well as its meager efforts to fight spam, according to an explosive whistleblower complaint from its former security chief.
  • The complaint from former head of security Peiter Zatko, a widely admired hacker known as “Mudge,” depicts Twitter as a chaotic and rudderless company beset by infighting, unable to properly protect its 238 million daily users including government agencies, heads of state and other influential public figures.
  • Among the most serious accusations in the complaint, a copy of which was obtained by The Washington Post, is that Twitter violated the terms of an 11-year-old settlement with the Federal Trade Commission by falsely claiming that it had a solid security plan. Zatko’s complaint alleges he had warned colleagues that half the company’s servers were running out-of-date and vulnerable software and that executives withheld dire facts about the number of breaches and lack of protection for user data, instead presenting directors with rosy charts measuring unimportant changes.
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  • The complaint — filed last month with the Securities and Exchange Commission and the Department of Justice, as well as the FTC — says thousands of employees still had wide-ranging and poorly tracked internal access to core company software, a situation that for years had led to embarrassing hacks, including the commandeering of accounts held by such high-profile users as Elon Musk and former presidents Barack Obama and Donald Trump.
  • the whistleblower document alleges the company prioritized user growth over reducing spam, though unwanted content made the user experience worse. Executives stood to win individual bonuses of as much as $10 million tied to increases in daily users, the complaint asserts, and nothing explicitly for cutting spam.
  • Chief executive Parag Agrawal was “lying” when he tweeted in May that the company was “strongly incentivized to detect and remove as much spam as we possibly can,” the complaint alleges.
  • Zatko described his decision to go public as an extension of his previous work exposing flaws in specific pieces of software and broader systemic failings in cybersecurity. He was hired at Twitter by former CEO Jack Dorsey in late 2020 after a major hack of the company’s systems.
  • “I felt ethically bound. This is not a light step to take,” said Zatko, who was fired by Agrawal in January. He declined to discuss what happened at Twitter, except to stand by the formal complaint. Under SEC whistleblower rules, he is entitled to legal protection against retaliation, as well as potential monetary rewards.
  • “Security and privacy have long been top companywide priorities at Twitter,” said Twitter spokeswoman Rebecca Hahn. She said that Zatko’s allegations appeared to be “riddled with inaccuracies” and that Zatko “now appears to be opportunistically seeking to inflict harm on Twitter, its customers, and its shareholders.” Hahn said that Twitter fired Zatko after 15 months “for poor performance and leadership.” Attorneys for Zatko confirmed he was fired but denied it was for performance or leadership.
  • A person familiar with Zatko’s tenure said the company investigated Zatko’s security claims during his time there and concluded they were sensationalistic and without merit. Four people familiar with Twitter’s efforts to fight spam said the company deploys extensive manual and automated tools to both measure the extent of spam across the service and reduce it.
  • Overall, Zatko wrote in a February analysis for the company attached as an exhibit to the SEC complaint, “Twitter is grossly negligent in several areas of information security. If these problems are not corrected, regulators, media and users of the platform will be shocked when they inevitably learn about Twitter’s severe lack of security basics.”
  • Zatko’s complaint says strong security should have been much more important to Twitter, which holds vast amounts of sensitive personal data about users. Twitter has the email addresses and phone numbers of many public figures, as well as dissidents who communicate over the service at great personal risk.
  • This month, an ex-Twitter employee was convicted of using his position at the company to spy on Saudi dissidents and government critics, passing their information to a close aide of Crown Prince Mohammed bin Salman in exchange for cash and gifts.
  • Zatko’s complaint says he believed the Indian government had forced Twitter to put one of its agents on the payroll, with access to user data at a time of intense protests in the country. The complaint said supporting information for that claim has gone to the National Security Division of the Justice Department and the Senate Select Committee on Intelligence. Another person familiar with the matter agreed that the employee was probably an agent.
  • “Take a tech platform that collects massive amounts of user data, combine it with what appears to be an incredibly weak security infrastructure and infuse it with foreign state actors with an agenda, and you’ve got a recipe for disaster,” Charles E. Grassley (R-Iowa), the top Republican on the Senate Judiciary Committee,
  • Many government leaders and other trusted voices use Twitter to spread important messages quickly, so a hijacked account could drive panic or violence. In 2013, a captured Associated Press handle falsely tweeted about explosions at the White House, sending the Dow Jones industrial average briefly plunging more than 140 points.
  • After a teenager managed to hijack the verified accounts of Obama, then-candidate Joe Biden, Musk and others in 2020, Twitter’s chief executive at the time, Jack Dorsey, asked Zatko to join him, saying that he could help the world by fixing Twitter’s security and improving the public conversation, Zatko asserts in the complaint.
  • In 1998, Zatko had testified to Congress that the internet was so fragile that he and others could take it down with a half-hour of concentrated effort. He later served as the head of cyber grants at the Defense Advanced Research Projects Agency, the Pentagon innovation unit that had backed the internet’s invention.
  • But at Twitter Zatko encountered problems more widespread than he realized and leadership that didn’t act on his concerns, according to the complaint.
  • Twitter’s difficulties with weak security stretches back more than a decade before Zatko’s arrival at the company in November 2020. In a pair of 2009 incidents, hackers gained administrative control of the social network, allowing them to reset passwords and access user data. In the first, beginning around January of that year, hackers sent tweets from the accounts of high-profile users, including Fox News and Obama.
  • Several months later, a hacker was able to guess an employee’s administrative password after gaining access to similar passwords in their personal email account. That hacker was able to reset at least one user’s password and obtain private information about any Twitter user.
  • Twitter continued to suffer high-profile hacks and security violations, including in 2017, when a contract worker briefly took over Trump’s account, and in the 2020 hack, in which a Florida teen tricked Twitter employees and won access to verified accounts. Twitter then said it put additional safeguards in place.
  • This year, the Justice Department accused Twitter of asking users for their phone numbers in the name of increased security, then using the numbers for marketing. Twitter agreed to pay a $150 million fine for allegedly breaking the 2011 order, which barred the company from making misrepresentations about the security of personal data.
  • After Zatko joined the company, he found it had made little progress since the 2011 settlement, the complaint says. The complaint alleges that he was able to reduce the backlog of safety cases, including harassment and threats, from 1 million to 200,000, add staff and push to measure results.
  • But Zatko saw major gaps in what the company was doing to satisfy its obligations to the FTC, according to the complaint. In Zatko’s interpretation, according to the complaint, the 2011 order required Twitter to implement a Software Development Life Cycle program, a standard process for making sure new code is free of dangerous bugs. The complaint alleges that other employees had been telling the board and the FTC that they were making progress in rolling out that program to Twitter’s systems. But Zatko alleges that he discovered that it had been sent to only a tenth of the company’s projects, and even then treated as optional.
  • “If all of that is true, I don’t think there’s any doubt that there are order violations,” Vladeck, who is now a Georgetown Law professor, said in an interview. “It is possible that the kinds of problems that Twitter faced eleven years ago are still running through the company.”
  • The complaint also alleges that Zatko warned the board early in his tenure that overlapping outages in the company’s data centers could leave it unable to correctly restart its servers. That could have left the service down for months, or even have caused all of its data to be lost. That came close to happening in 2021, when an “impending catastrophic” crisis threatened the platform’s survival before engineers were able to save the day, the complaint says, without providing further details.
  • One current and one former employee recalled that incident, when failures at two Twitter data centers drove concerns that the service could have collapsed for an extended period. “I wondered if the company would exist in a few days,” one of them said.
  • The current and former employees also agreed with the complaint’s assertion that past reports to various privacy regulators were “misleading at best.”
  • For example, they said the company implied that it had destroyed all data on users who asked, but the material had spread so widely inside Twitter’s networks, it was impossible to know for sure
  • As the head of security, Zatko says he also was in charge of a division that investigated users’ complaints about accounts, which meant that he oversaw the removal of some bots, according to the complaint. Spam bots — computer programs that tweet automatically — have long vexed Twitter. Unlike its social media counterparts, Twitter allows users to program bots to be used on its service: For example, the Twitter account @big_ben_clock is programmed to tweet “Bong Bong Bong” every hour in time with Big Ben in London. Twitter also allows people to create accounts without using their real identities, making it harder for the company to distinguish between authentic, duplicate and automated accounts.
  • In the complaint, Zatko alleges he could not get a straight answer when he sought what he viewed as an important data point: the prevalence of spam and bots across all of Twitter, not just among monetizable users.
  • Zatko cites a “sensitive source” who said Twitter was afraid to determine that number because it “would harm the image and valuation of the company.” He says the company’s tools for detecting spam are far less robust than implied in various statements.
  • “Agrawal’s Tweets and Twitter’s previous blog posts misleadingly imply that Twitter employs proactive, sophisticated systems to measure and block spam bots,” the complaint says. “The reality: mostly outdated, unmonitored, simple scripts plus overworked, inefficient, understaffed, and reactive human teams.”
  • The four people familiar with Twitter’s spam and bot efforts said the engineering and integrity teams run software that samples thousands of tweets per day, and 100 accounts are sampled manually.
  • Some employees charged with executing the fight agreed that they had been short of staff. One said top executives showed “apathy” toward the issue.
  • Zatko’s complaint likewise depicts leadership dysfunction, starting with the CEO. Dorsey was largely absent during the pandemic, which made it hard for Zatko to get rulings on who should be in charge of what in areas of overlap and easier for rival executives to avoid collaborating, three current and former employees said.
  • For example, Zatko would encounter disinformation as part of his mandate to handle complaints, according to the complaint. To that end, he commissioned an outside report that found one of the disinformation teams had unfilled positions, yawning language deficiencies, and a lack of technical tools or the engineers to craft them. The authors said Twitter had no effective means of dealing with consistent spreaders of falsehoods.
  • Dorsey made little effort to integrate Zatko at the company, according to the three employees as well as two others familiar with the process who spoke on the condition of anonymity to describe sensitive dynamics. In 12 months, Zatko could manage only six one-on-one calls, all less than 30 minutes, with his direct boss Dorsey, who also served as CEO of payments company Square, now known as Block, according to the complaint. Zatko allegedly did almost all of the talking, and Dorsey said perhaps 50 words in the entire year to him. “A couple dozen text messages” rounded out their electronic communication, the complaint alleges.
  • Faced with such inertia, Zatko asserts that he was unable to solve some of the most serious issues, according to the complaint.
  • Some 30 percent of company laptops blocked automatic software updates carrying security fixes, and thousands of laptops had complete copies of Twitter’s source code, making them a rich target for hackers, it alleges.
  • A successful hacker takeover of one of those machines would have been able to sabotage the product with relative ease, because the engineers pushed out changes without being forced to test them first in a simulated environment, current and former employees said.
  • “It’s near-incredible that for something of that scale there would not be a development test environment separate from production and there would not be a more controlled source-code management process,” said Tony Sager, former chief operating officer at the cyberdefense wing of the National Security Agency, the Information Assurance divisio
  • Sager is currently senior vice president at the nonprofit Center for Internet Security, where he leads a consensus effort to establish best security practices.
  • Zatko stopped the material from being presented at the Dec. 9, 2021 meeting, the complaint said. But over his continued objections, Agrawal let it go to the board’s smaller Risk Committee a week later.
  • “A best practice is that you should only be authorized to see and access what you need to do your job, and nothing else,” said former U.S. chief information security officer Gregory Touhill. “If half the company has access to and can make configuration changes to the production environment, that exposes the company and its customers to significant risk.”
  • The complaint says Dorsey never encouraged anyone to mislead the board about the shortcomings, but that others deliberately left out bad news.
  • The complaint says that about half of Twitter’s roughly 7,000 full-time employees had wide access to the company’s internal software and that access was not closely monitored, giving them the ability to tap into sensitive data and alter how the service worked. Three current and former employees agreed that these were issues.
  • An unnamed executive had prepared a presentation for the new CEO’s first full board meeting, according to the complaint. Zatko’s complaint calls the presentation deeply misleading.
  • The presentation showed that 92 percent of employee computers had security software installed — without mentioning that those installations determined that a third of the machines were insecure, according to the complaint.
  • Another graphic implied a downward trend in the number of people with overly broad access, based on the small subset of people who had access to the highest administrative powers, known internally as “God mode.” That number was in the hundreds. But the number of people with broad access to core systems, which Zatko had called out as a big problem after joining, had actually grown slightly and remained in the thousands.
  • The presentation included only a subset of serious intrusions or other security incidents, from a total Zatko estimated as one per week, and it said that the uncontrolled internal access to core systems was responsible for just 7 percent of incidents, when Zatko calculated the real proportion as 60 percent.
  • When Dorsey left in November 2021, a difficult situation worsened under Agrawal, who had been responsible for security decisions as chief technology officer before Zatko’s hiring, the complaint says.
  • Agrawal didn’t respond to requests for comment. In an email to employees after publication of this article, obtained by The Post, he said that privacy and security continues to be a top priority for the company, and he added that the narrative is “riddled with inconsistences” and “presented without important context.”
  • On Jan. 4, Zatko reported internally that the Risk Committee meeting might have been fraudulent, which triggered an Audit Committee investigation.
  • Agarwal fired him two weeks later. But Zatko complied with the company’s request to spell out his concerns in writing, even without access to his work email and documents, according to the complaint.
  • Since Zatko’s departure, Twitter has plunged further into chaos with Musk’s takeover, which the two parties agreed to in May. The stock price has fallen, many employees have quit, and Agrawal has dismissed executives and frozen big projects.
  • Zatko said he hoped that by bringing new scrutiny and accountability, he could improve the company from the outside.
  • “I still believe that this is a tremendous platform, and there is huge value and huge risk, and I hope that looking back at this, the world will be a better place, in part because of this.”
Javier E

Molly White is becoming the crypto world's biggest critic - The Washington Post - 0 views

  • Almost 90 percent of Americans have heard about cryptocurrency and 16 percent say they have invested in or used one, according to a November 2021 Pew Research study.
  • White and her fellow skeptics say the traditional media has mishandled the story, treating bitcoin as an exciting innovation while underplaying the idea it could be a giant pyramid scheme.
  • Crypto-focused publications tend to have ties to the industry, while financial news organizations treat it like an asset class. “The crypto industry has benefited from the siloing of journalism,”
Javier E

Opinion | Tesla suffers from the boss's addiction to Twitter - The Washington Post - 0 views

  • For some perspective on what’s happening with Elon Musk and Twitter, I suggest spending a few minutes familiarizing yourself with one of Twitter’s sillier episodes from the past, a fight that erupted almost a year ago between the “shape rotators” of Silicon Valley and the “wordcels” (aspersion intended) of journalism and related professions. Many of the combatants were, at first, merely fighting over which group should have higher social status (theirs), but the episode also highlighted real divisions between West Coast and East — math and verbal, free-speech culture and safety culture, people who make things happen and people who talk about them afterward.
  • For years now, conflict between the two groups has been boiling over onto social media, into courtrooms and onto the pages of major news outlets. Team Shape Rotator believes Team Wordcel is parasitic and dangerous, ballyragging institutions into curbing both free speech and innovation in the name of safety. Team “Stop calling me a Wordcel” sees its opponents as self-centered and reckless, disrupting and mean-meming their way toward some vaguely imagined doom.
  • his audacity seems to be backfiring, as of course did Napoleon’s eventually.
  • ...5 more annotations...
  • You can think of Musk’s acquisition of Twitter as the latest sortie, a takeover of the ultimate wordcel site by the world’s most successful shape rotator.
  • more likely, he fell prey to a different delusion, one in which the shape rotators and the wordcels are united: thinking of Twitter in terms of words and arguments, as a “digital public square” where vital questions are hashed out. It is that, sometimes, but that’s not what it’s designed for. It’s designed to maximize engagement, which is to say, it’s an addiction machine for the highly verbal.
  • Both groups theoretically understand what the machine is doing — the wordcels write endless articles about bad algorithms, and the shape rotators build them. But both nonetheless talk as though they’re saving the world even as they compulsively follow the programming. The shape rotators bait the wordcels because that’s what makes the machine spit out more rewarding likes and retweets. We wordcels return the favor for the same reason.
  • Musk could theoretically rework Twitter’s architecture to downrank provocation and make it less addictive. But of course, that would make it a less profitable business
  • More to the point, the reason he bought it is that he, like his critics, is hooked on it the way it is now. Unfortunately for Tesla shareholders, Musk has now put himself in the position of a dealer who can spend all day getting high on his own supply.
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