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In order to be taken seriously, small businesses need to convince customers of their professional ability and their value. Small businesses can punch above their weight by taking the time to go to market with a professional set of business documents, templates and content to ensure customers aren't dismissing them before they have a chance to pitch the value of their product or service. But how can small businesses deliver a professional image when they don't have the same resources as big businesses? Web-based solutions, also known as 'cloud solutions,' help small businesses maintain professional-looking documents even while collaborating and editing with employees in real-time from different locations. Gone are the days where employees hoped documents maintained proper spacing and margins; small businesses can now create materials in confidence and showcase their professional ability to customers. Below are just a few of the ways small businesses can ensure they are maintaining a professional appearance when it comes to the business communications: MAKE THE FIRST IMPRESSION A PROFESSIONAL ONE An email newsletter is often a small business' first connection with a potential customer; they can keep it professional by registering a business email domain (johndoe@yourbusiness.com) and sending all communications to customers and potential customers from there. Most cloud solutions offer a cost-efficient and easy way to customize emails with basic client information - small businesses should take the time to add a personal touch to connect with their customers. Messages should be short and to the point to ensure their email will bring value to potential customers. Email signatures should be simple, clean and professional, and employees shouldn't forget to run a spell-check before hitting send. CREATE CUSTOMER-READY DOCUMENTS Whether creating documents on an office desktop or on-the-go on a mobile or tablet device through Office Mobile Apps in Office 3

A teacher would never be satisfied with her performance if she discovered that the entire back row of her classroom was unable to hear her lecture. In the world of cloud services for business, we see things the same way. With Office 365, every user counts! Google has a different approach. It starts counting downtime only after at least 5 percent of users are affected. Imagine if 100 of your 2,000 users had no access to email. Would you, as an IT professional, be satisfied with your performance? Would your business hold you accountable for your performance? The answers to these questions are clear. Calculating downtime only after 5 percent of your users cannot access email, as Google does, makes it more difficult for you to assess impact to user productivity. Google's approach doesn't help your business with meaningful performance metrics. With Office 365, every affected customer and every service counts when we calculate downtime. Downtime means the total minutes in a month during which service is unavailable, excluding scheduled downtime. For services like email, there is no scheduled downtime, an experience that our many Exchange Server customers have long been accustomed to-system maintenance while they continue to be productive in their Outlook inboxes. In addition to the way it calculates downtime, Google also combines consumer and commercial service availability when reporting the availability of Gmail. This means if you are considering Google Apps for Business, you cannot get accurate information regarding the availability of the commercial service that you need. On the other hand, Microsoft's approach to calculating downtime, which includes every user minute, helps you understand whether your users' productivity is being impacted by downtime of email. Google takes a "use at your risk" approach around Google+, Hangout and Google Voice. These services are not part of Google Apps for Business and are excluded from the SLA. Excluding these serv

Remember the vintage game "Pull the Rug Out?" It is a board game where players stack different items on top of a rug. Eventually, one of the players tries to pull out the rug without tumbling the pieces stacked on top of it. Google's recent announcement that it is phasing out several additional services, including the highly popular Google Reader, reminded me of this game, as I recall that the stack most always toppled to the ground. Google introduced Google Reader, gradually built up its popularity, and then pulled the rug out with little warning, causing its customers to stumble. As one Google customer put it: "Google spends millions of wasted dollars on pet projects, then kills one of their best products on a whim." Google's most recent spring cleaning brings the total number of services it has discontinued to 70 in just a year-and-a-half. That's right-a whopping 70 services that have been shut down in just 18 months. Among the services Google will discontinue with little warning is Google Cloud Connect, introduced with a lot of fanfare just two years ago. Cloud Connect is a plug-in that enables Google users to share and edit Microsoft Word, PowerPoint and Excel files. To continue collaborating with Microsoft Office, Google users have just four weeks to uninstall Cloud Connect and install Google Drive. Companies that can't get to it by April 30 will be out of luck, leaving them without a way to collaborate on Office documents used by millions of employees, partners, and customers. But of all the services Google is discontinuing this time, the one that's drawing the biggest backlash is Google Reader, a service used by hundreds of thousands of users to keep track of their favorite websites and blogs via RSS feeds. The news of Google Reader's shut down drew outrage from users, who put together a petition demanding that Google reinstate the service. "Our confidence in Google's other products - Gmail, YouTube, and yes, even Plus - requ

www.office.com/setup Blogs: Today, we are pleased to announce the availability of Microsoft Forms for our Office 365 Education customers. Forms is the result of direct feedback from educators that they want to have a quizzing function with Office 365 Education. Educators told us they need an easy way to assess student progress on an ongoing basis. They also told us they want an assessment solution that will save them time, help differentiate instruction for all students and provide quiz takers with real-time personalized feedback. We designed Forms to be super easy so that anyone could confidently create a form and easily see results as they come in. Forms lets anyone with an Office 365 Education account create and/or respond to quizzes. What makes Forms unique and so valuable for educators is the automatic grading and in-quiz feedback functionality. Automatic grading does exactly what the name implies and greatly reduces the time spent grading. In-quiz feedback is a feature that lets quiz authors personalize messages depending how a student answers a question. For example, if a student answers a question incorrectly they may get a message, such as: "The answer is incorrect. I suggest you review chapter four as this will be on the final." HOW FORMS WORKS When an instructor wants to assess how well the students understand a given topic, they can quickly author a quiz directly from their desktop or mobile web browser. The instructor simply determines the questions they would like to ask and then chooses an answer type, such as multiple choice, text or a rating. The Forms authors can then send a link or QR code to quiz takers or embed the quiz into a web page, blog or Learning Management System (LMS), and recipients can complete the quiz on phones, tablets or PCs. And with the real-time feedback in Forms, the instructor can very quickly see where the class may need additional instruction or could advance more rapidly. Forms responses can also be exported to Mi

WWW.OFFICE.COM/SETUP BLOGS: INTRODUCTION www.office.com/setup Blogs: Microsoft Access is a database creation and management program. To understand Access, you must first understand databases. In this lesson, you will learn about databases and how they are used. You will familiarize yourself with the differences between data management in Microsoft Access and Microsoft Excel. Finally, you will get a look ahead at the rest of the Access tutorial. Watch the video below to learn more about databases in Access. WHAT IS A DATABASE? A database is a collection of data that is stored in a computer system. Databases allow their users to enter, access, and analyze their data quickly and easily. They're such a useful tool that you see them all the time. Ever waited while a doctor's receptionist entered your personal information into a computer, or watched a store employee use a computer to see whether an item was in stock? If so, then you've seen a database in action. The easiest way to understand a database is to think of it as a collection of lists. Think about one of the databases we mentioned above: the database of patient information at a doctor's office. What lists are contained in a database like this? To start with, there's a list of patients' names. Then there's a list of past appointments, a list with medical history for each patient, a list of contact information, and so on. This is true of all databases, from the simplest to the most complex. For instance, if you like to bake you might decide to keep a database containing the types of cookies you know how to make and the friends you give these cookies to. This is one of the simplest databases imaginable. It contains two lists: a list of your friends, and a list of cookies. An illustration of two lists - www.office.com/setup However, if you were a professional baker, you would have many more lists to keep track of: a list of customers, a list of products sold, a list of prices, a list of orders, and so on.

Remember the vintage game "Pull the Rug Out?" It is a board game where players stack different items on top of a rug. Eventually, one of the players tries to pull out the rug without tumbling the pieces stacked on top of it. Google's recent announcement that it is phasing out several additional services, including the highly popular Google Reader, reminded me of this game, as I recall that the stack most always toppled to the ground. Google introduced Google Reader, gradually built up its popularity, and then pulled the rug out with little warning, causing its customers to stumble. As one Google customer put it: "Google spends millions of wasted dollars on pet projects, then kills one of their best products on a whim." Google's most recent spring cleaning brings the total number of services it has discontinued to 70 in just a year-and-a-half. That's right-a whopping 70 services that have been shut down in just 18 months. Among the services Google will discontinue with little warning is Google Cloud Connect, introduced with a lot of fanfare just two years ago. Cloud Connect is a plug-in that enables Google users to share and edit Microsoft Word, PowerPoint and Excel files. To continue collaborating with Microsoft Office, Google users have just four weeks to uninstall Cloud Connect and install Google Drive. Companies that can't get to it by April 30 will be out of luck, leaving them without a way to collaborate on Office documents used by millions of employees, partners, and customers. But of all the services Google is discontinuing this time, the one that's drawing the biggest backlash is Google Reader, a service used by hundreds of thousands of users to keep track of their favorite websites and blogs via RSS feeds. The news of Google Reader's shut down drew outrage from users, who put together a petition demanding that Google reinstate the service. "Our confidence in Google's other products - Gmail, YouTube, and yes, even Plus - req

Qualities all teachers should possess!

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