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We will hopefully all be going on interviews soon when we graduate. So I thought this article was good to learn on what not to do on a Teaching Interview! Let's keep these in mind!

Last week, we welcomed Brian Solis, Altimeter principal analyst, thought leader and book author, to Yammer HQ to give a fireside chat, followed by signing of his new book: "What's The Future of Business?" I was thrilled to interview Brian, and we covered a variety of really meaty subjects - just check out the video below! The theme of the evening was transformation - transformation that is happening in our lives as individuals, how we relate to each other through technology and what we as businesses must do to stay relevant to the connected customer. Even the book itself is transformation of the book publishing convention. Unlike a regular, information-dense business book, "What's the Future of Business" attempts to bring together the best of both worlds: hard-hitting facts and practical frameworks, as well as a visual experience. The experience of the book is just as important as the content therein. What is the future of business? The future of business is experience, according to Solis. We as connected consumers make decisions outside of the sales funnel that companies have organized themselves around. We reference experiences of consumers who came before us, and contribute our own experiences to this dynamic tapestry. When consumers share, they are reacting to an experience, and the future of any business depends on its ability to provide experiences that are worth sharing. In his talk, Brian talked about the 4 moments of truth that add up to shareable experiences. At every stage of the customer journey, it is our job as businesses to design an experience to trigger the sharing of a moment. The Zero Moment of Truth comes when the consumer is starting to explore choices and is just becoming aware of needs and possible solutions. 1st Moment of Truth happens when the consumer is ready to buy. Consumer packaged goods companies have perfected providing the right experience at this point. 2nd Moment of Truth happens after the consumer purchases,

Last week, we welcomed Brian Solis, Altimeter principal analyst, thought leader and book author, to Yammer HQ to give a fireside chat, followed by signing of his new book: "What's The Future of Business?" I was thrilled to interview Brian, and we covered a variety of really meaty subjects - just check out the video below!

April's Customer of the Month is Robert Aichele, Senior Manager, Store Communications at Jamba Juice. I've been at Jamba since 2009 managing internal communication, primarily store and field communication, with a hand in some broader projects connecting our strategic vision with the managers in the field. Our Yammer network debuted in 2011, catching on with a small group and then expanding quickly to include our entire Support Center. It was so popular we extended it to our company-owned store managers later that year, and it plateaued happily there for several months as an interesting tool to share ideas and problem solve operational issues when we needed to hear diverse perspectives quickly. I'm a firm believer in story telling as a means to engage employees with the "why" behind what we do as a company - and sometimes what we stop doing - and in the spring of 2012 we had a big story to tell. Our first National Hiring Day was happening in Jamba stores across the country as we prepared to hire thousands of new employees and ramp up for our busy summer season. We'd organized the event through traditional channels: our intranet, email, weekly task management publications, and pre-event conference calls. And we had big plans to collect photographs, interview hiring managers, and write up a recap to share the success stories with everyone after the fact. On the big day I logged into Yammer and got a big surprise. The event was unfolding in glorious detail right as it happened with photos, comments, personal stories, and genuine pride and enthusiasm for the Jamba brand just pouring out. We never wrote that recap.