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April's Customer of the Month is Robert Aichele, Senior Manager, Store Communications at Jamba Juice. I've been at Jamba since 2009 managing internal communication, primarily store and field communication, with a hand in some broader projects connecting our strategic vision with the managers in the field. Our Yammer network debuted in 2011, catching on with a small group and then expanding quickly to include our entire Support Center. It was so popular we extended it to our company-owned store managers later that year, and it plateaued happily there for several months as an interesting tool to share ideas and problem solve operational issues when we needed to hear diverse perspectives quickly. I'm a firm believer in story telling as a means to engage employees with the "why" behind what we do as a company - and sometimes what we stop doing - and in the spring of 2012 we had a big story to tell. Our first National Hiring Day was happening in Jamba stores across the country as we prepared to hire thousands of new employees and ramp up for our busy summer season. We'd organized the event through traditional channels: our intranet, email, weekly task management publications, and pre-event conference calls. And we had big plans to collect photographs, interview hiring managers, and write up a recap to share the success stories with everyone after the fact. On the big day I logged into Yammer and got a big surprise. The event was unfolding in glorious detail right as it happened with photos, comments, personal stories, and genuine pride and enthusiasm for the Jamba brand just pouring out. We never wrote that recap.

When FHI 360 wanted to move to cloud-based business productivity services, the organization decided to implement a Microsoft cloud-based solution. We recently spoke to Douglas Wilkins, Director of IT Infrastructure at FHI 360, to learn how the company is benefiting: FHI360 logoQ: Please tell us about FHI 360. Douglas Wilkins: FHI 360 is a nonprofit human development organization dedicated to improving lives in lasting ways by advancing integrated, locally driven solutions. Our staff includes experts in health, education, nutrition, environment, economic development, civil society, gender equality, youth, research, technology, communication, and social marketing-creating a unique mix of capabilities to address today's interrelated development challenges. FHI 360 serves more than 60 countries and all US states and territories. Q: Why did you want to move to cloud-based services for messaging and collaboration? Wilkins: We had a diverse IT infrastructure. Employees in the US had different IT toolsets and Internet access than staff in countries like Mozambique. Subscribing employees to a single, cloud-based solution was the most expedient way to ensure that everyone had the same IT tools, to work efficiently regardless of location. Migrating our communication and collaboration technologies to the cloud reduced much of the time required by our IT staff to manage divergent IT infrastructures and connectivity options found around the world. Q: What criteria did you use to select Microsoft as your vendor for cloud-based business productivity services? Wilkins: We wanted a vendor that demonstrated a real interest in our mission and goals, and that offered online business productivity tools tailored for the enterprise space. The capabilities of the Microsoft Services Consulting team, and the work of Intellinet, the partner Microsoft introduced us to, provided us with that. We migrated our 4,300 staff members around the world from diverse platforms to a Microsoft Offi

When FHI 360 wanted to move to cloud-based business productivity services, the organization decided to implement a Microsoft cloud-based solution. We recently spoke to Douglas Wilkins, Director of IT Infrastructure at FHI 360, to learn how the company is benefiting: FHI360 logoQ: Please tell us about FHI 360. Douglas Wilkins: FHI 360 is a nonprofit human development organization dedicated to improving lives in lasting ways by advancing integrated, locally driven solutions. Our staff includes experts in health, education, nutrition, environment, economic development, civil society, gender equality, youth, research, technology, communication, and social marketing-creating a unique mix of capabilities to address today's interrelated development challenges. FHI 360 serves more than 60 countries and all US states and territories. Q: Why did you want to move to cloud-based services for messaging and collaboration? Wilkins: We had a diverse IT infrastructure. Employees in the US had different IT toolsets and Internet access than staff in countries like Mozambique. Subscribing employees to a single, cloud-based solution was the most expedient way to ensure that everyone had the same IT tools, to work efficiently regardless of location. Migrating our communication and collaboration technologies to the cloud reduced much of the time required by our IT staff to manage divergent IT infrastructures and connectivity options found around the world. Q: What criteria did you use to select Microsoft as your vendor for cloud-based business productivity services? Wilkins: We wanted a vendor that demonstrated a real interest in our mission and goals, and that offered online business productivity tools tailored for the enterprise space. The capabilities of the Microsoft Services Consulting team, and the work of Intellinet, the partner Microsoft introduced us to, provided us with that. We migrated our 4,300 staff members around the world from diverse platforms to a Microsoft Offi

The concept of a 'physical office' as a small business hub of productivity is quickly being replaced by the connected 'mobile office,' which connects employees wherever they happen to be. Today's business landscape favors those who are nimble and able to adapt rapidly by collaborating on the go, sharing ideas quickly and anticipating customer needs. Luckily, small businesses today can achieve this dynamic work environment through the use of Web-based software available for both desktop and mobile platforms. Web-based software is known as 'cloud services' or as 'the cloud' for short. Today, small businesses have access to IT solutions that were previously only available to enterprises - allowing them to punch above their weight class and better compete in their industry. By taking advantage of these Web-based and mobile solutions, small businesses can effectively run their company from anywhere - even from a mobile device or tablet. Here are just a few of the ways technology can help small businesses overcome everyday business challenges: ELIMINATE THE NEED FOR A PHYSICAL OFFICE Starting a business is difficult. Many small businesses owners may not have the capital to lease office space, or they may be hiring friends and staff who aren't based in the same city. Modern cloud technology can unify small business teams, removing the need for a physical office space. WORK WHEREVER IT'S CONVENIENT Cloud services let employees set up a shared folder from a mobile device while taking the bus; create a new spreadsheet on a tablet at lunch; get a presentation from the company's shared drive and make edits from a friend's computer; or schedule a team meeting from a home computer. Office 365 can be installed on up to 5 devices, giving small businesses the ability to do more than just read documents from a mobile device, a tablet, a laptop or even a desktop* by extending the office experience to employees wherever and whenever they need to cond

www.office.com/setup Blogs: Today marks the general availability of Office 2016 for Windows, a suite of desktop applications that together with new mobile and web apps pushes Microsoft's new vision for PC-based productivity. Office 2016 is available immediately to Office 365 subscribers, as well as to individuals who would prefer to buy the software in standalone form. "We see Office 2016 as being just as important as the first release of Office," Microsoft group program manager Shawn Villaron told me in a briefing last week. "In the early days, Office was about bringing really important tools together to empower the individual for personal productivity. That was the way people wanted to work at that time. And for 20 to 30 years, Office fit right in. Today, things are changing. More people collaborate on work as groups and teams, so Office 2016 represents the change from personal productivity to team productivity." And that, really, is Office 2016 in a nutshell. If you're a typical information worker, student, or other person in need of standard productivity tools, Office 2016 of course works fine and represents an obvious and stable evolution from the Office version you're currently using. But the real meat in this release-now and going forward, as Office will of course be updated regularly, like Windows 10-is the designed around this new way of working. Confusing matters somewhat, Office-not Office 2016, but Office generally-is all over the place now. In addition to the classic, full-featured desktop suites on both Windows and Mac, Microsoft has high-quality Office Online web apps, mobile apps for Android, iOS, and Windows/Windows phones-and Office 365-specific solutions that are often available as web apps but are sometimes just integrated into the desktop applications. This ain't your father's Office anymore. Office everywhere: Microsoft Office is available on virtually any device you care to use. - www.office.com/setup Office eve

www.office.com/setup Blogs: Having come around to the idea that it needed different versions of Office for different kind of users, Microsoft introduced lightweight versions of Word, Excel, Power Point and OneNote that are neither as pricey or as feature laden as the main versions included in Office. iPad users were the first to get their hands on this new take on Office. With Windows 10, the free Microsoft Office Mobile apps have arrived for some Windows users. 10 Things to Love About Windows 10 (7) - www.office.com/setup Blogs Read: Windows 10 Review - A Love Affair Here's how to get that free Microsoft Office in Windows 10, and what you need to know about it why it's possible for some to take advantage and not possible for others. HOW TO GET FREE MICROSOFT OFFICE IN WINDOWS 10: WHAT IS IT? Microsoft Office is wildly successful. Everyday millions of users all open it to get work done. Millions of documents are written in Microsoft Word. Millions of budgets and sales breakdowns are created in Microsoft Excel. Everyone has created a Microsoft PowerPoint presentation at some point in their life. Screenshot (236) - www.office.com/setup Blogs Windows and Microsoft Office are synonymous. Because the two are often used together and both made by Microsoft, many assume that one comes included with the other. That's never been true. Windows device makers often included shortcuts to trials for Microsoft Office with new PCs. Some even bundled it with their PCs, passing the cost on to buyers. Microsoft Office costs $149 if purchased outright or $6.99 a month through Microsoft's Office 365 subscription service. Office Mobile is what Microsoft collectively calls the free Microsoft Office apps that are now available. Word Mobile lets Windows 10 users view documents. Excel Mobile focuses on spreadsheets. PowerPoint Mobile lets users look at presentations. Outlook is separated into to apps, Outlook Calendar and Outlook Mail. Outlook Mail and Outlook Calendar are a