Eswatini Mobile is a leading provider of prepaid and postpaid voice and data services in the Kingdom of Eswatini. With a swiftly growing subscriber base, the operator faced frequent network disruptions and downtime. To prevent these outages, it decided to replace its legacy SaaS BSS with Alepo's flexible and stable Digital BSS.
Alepo's BSS Transformation for CSPs helps them streamline business processes, introduce data innovations, and position as a customer-oriented service provider.
Customer expectations, and new market trends put tremendous pressure on communications service providers to constantly generate business and technical innovations while, at the same time, reduce operational costs. And, in rapidly evolving, multi-vendor network environments, it can be a challenge to master and manage this constant change in a cost-saving way.
Alepo provides a complete managed services portfolio lets operators focus on long-term business strategy and less on day-to-day operations and management of their Alepo systems. It is especially beneficial for service providers with fewer in-house resources, helping them drive CX and reduce costs.
The services are completed by Alepo's own in-house experts, who are adept in optimizing crucial business and network functions. Combined with Alepo's industry-leading products and solutions, Alepo's Managed Services help operators accelerate business success.
The comprehensive suite includes offerings for professional business as well as those covering technical aspects. These services cover everything from configuration, change planning, and change management, to business continuity and network monitoring.
For details on the services that Alepo handles for its clients, download the solution brief: https://bit.ly/3yjxJuy
BSS Transformation upgrades the legacy BSS to a 5G-ready digital BSS stack, enabling digital-first CX, automated processes, quick business transformation.