How to Migrate to a CCaaS Model for Your Contact Center - DNBC NEWS - 0 views
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fonadain on 22 Feb 24Migration of a contact center entails moving infrastructure from an on-premise location to a cloud-based infrastructure. The process involves transferring data, programs, and services from a physical computer system to one in the cloud. CCaaS model migration can provide significant benefits, but there are several aspects to consider when switching your contact center.