Customer Service Trends for 2021 | GlowTouch - 0 views
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sanjayglowtouch on 21 Jan 21Did you know…that one of the fastest-growing career fields is Customer Success Manager? This reflects the increased emphasis on the user experience and personalization across virtually every industry for whom customer care is a vital function. The manager's job is to get ahead of potential service issues and bottlenecks, reduce or eliminate the friction that can arise when a consumer has a question to ask or a problem to resolve.