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sanjayglowtouch

So You've Decided to Outsource Chat. Now What? | GlowTouch - 0 views

www.glowtouch.com/ouve-decided-to-outsource-chat

chatsupport chat support Outsourcing

shared by sanjayglowtouch on 22 Jul 20 - No Cached
  • sanjayglowtouch on 22 Jul 20
     
    Want to #outsource #chat #support but don't know what to do next? This #guide will help you find the right partner for your goals.
sanjayglowtouch

20 Best Practices for Delivering Excellent Chat Support - 0 views

www.glowtouch.com/ivering-excellent-chat-support

chatsupport chat Support

shared by sanjayglowtouch on 07 Aug 20 - No Cached
  • sanjayglowtouch on 07 Aug 20
     
    The functionality of customer support technologies such as voice, email, and live chat must allow agents to respond in an appropriate, timely, and accurate manner. When responding to a live chat, agents must use the same personality, responsiveness, and accuracy as voice support, and respond with the depth of detail of email support. Teaching and learning 'verbal charisma' can be a challenging task-for agents and managers!
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