"The study was based on a pair of related surveys about online education, co-designed by Inside Higher Ed and administered and analyzed by the Babson Survey Research Group, which has studied online education for more than a decade. The surveys garnered responses from representative samples of 4,564 faculty members (of about 60,000 who were sent invitations to participate) and 591 academic technology administrators, from all types of institution. The surveys asked a wide range of questions of both groups about their perceptions of online quality, institutional support and training in instructional technology, and compensation, among other things. The response rates for both surveys were below 10 percent."