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The various ways in which the functional sourcing model in ITOM is used to achieve innovation, organizational goals, time-reduction targets and cross-enterprise ownership of tasks and issues is the focus of the blog, Functional Sourcing - The Game Changer in IT Managed Services.

By offering functional sourcing, service providers stand to pass on the benefits of focused expertise with enterprise-level IT support to their clients. Functional sourcing is gaining mindshare among service providers as clients do not want to hand over their IT entirely to a third party in order to maintain the confidentiality of customer data.