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The rise of smart technology has effected a subtle change in the very fabric of IT. Automation in IT Operations is not longer a "good-to-have" option, it is a "must-have" upgrage essential for driving business success and improving bottom lines. Today, there is an increasing sense of urgency driving I&O leaders to undertake IT Operations automation initiatives in their organizations. As the first step to achieving ITOM maturity, IT Operations automation is a necessary imperetive if IT has to be the differentiator for businesses, not a simple support system.