Oce Business Services, a leader in document process management and electronic discovery services, has been named to the top-ranked Leaders category of the International Association of Outsourcing Professionals' (IAOP®) 2011 Global Outsourcing 100® list. The list defines the standard of excellence in outsourcing service delivery. This is the fifth straight year in which Oce Business Services has been ranked a Leader in The Global Outsourcing 100.
Our experts predict several areas of the industry will experience significant growth over the next five years. Reverse outsourcing, verticalization, emerging markets, business analytics, healthcare, transportation, and ERP are some of the areas that will enjoy increased attention.
Despite the economic challenges of the past year, ICG
Commerce, the procurement outsourcing specialist, grew revenues by
28 percent in 2009 and increased its spend under management by 33
percent to $13.6 billion.
While the market has grown exponentially, and a 30% increased expenditure last year is eye-opening, the nature of these engagements doesn't give us confidence that this market will sustain its growth trajectory unless customers think beyond short-term labor arbitrage, and service providers introduce significant process and technology enhancements to the early adopters to help them optimize their delivery. This "lift and shift" model could well result in customers losing more than they save.
Today's electronics design and manufacturing landscape is very different than that of even just a few years ago. Increased globalization and pressure to outsource has increased the distance between engineers and production facilities. Consolidation of semiconductor suppliers has become an industry trend. Coupled with a desire to rationalize supplier bases, this has made design houses and manufacturing companies more reliant on a smaller number of supply partners, which can result in greater risk to supply disruption.
Lee Ayling, managing director at sourcing consultancy Equaterra, says "outcome based" is a term that can mean many things to many people and is as a result difficult to define. "But I do think that suppliers have done better if they have a more outcome-based ideology," he says.