Friction-Free Retail is not Frictionless After All - 0 views
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Jasper Colin on 19 Jan 24Friction-free retail, with its self-checkout and cashierless systems, promised a utopia of streamlined shopping and reduced costs. But as the shine wears off, a less rosy picture emerges, painted in shades of rising theft and fraudulent returns. Let's peel back the layers and see why.