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Barbara Gale

Listening, responding, improving: a guide to better customer care : Department of Healt... - 0 views

www.dh.gov.uk/...DH_095408

nhs complaints

shared by Barbara Gale on 12 Mar 09 - Cached
  • Barbara Gale on 12 Mar 09
     
    Listening, responding, improving: a guide to better customer care
Barbara Gale

How to deal with complaints - 0 views

archive.cabinetoffice.gov.uk/...b5intro.htm

complaints

shared by Barbara Gale on 31 Jul 08 - Cached
  • Barbara Gale on 31 Jul 08
     
    We have produced this guide, building on the excellent work carried out from 1993 to 1995 by the Citizen's Charter Complaints Task Force, to help you improve your complaints systems. It replaces: the Good Practice Guide, published by the Complaints Task Force in June 1995; and the Complaints Review Arrangements in Public Services guidance, published by the Citizen's Charter Unit in March 1997.
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