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Choosing the Right Software Support Provider is Everything - 1 views

started by cecilia marie on 04 Nov 11 no follow-up yet

Working with Desktop Support Professionals - 0 views

started by Hachan A on 12 May 11 no follow-up yet
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Seven steps to remarkable customer service - Joel on Software - 0 views

www.joelonsoftware.com/...customerservice.html softwaretest
shared by swan lin on 12 Jul 07 - Cached
  • They outsource their tech support to the cheapest possible provider and end up paying $10 again and again and again fixing the same problem again and again and again instead of fixing it once and for all in the source code.
  • . Take the blame
  • Memorize awkward phrases
  • ...3 more annotations...
  • Practice puppetry
  • There is only one way to survive angry customers emotionally: you have to realize that they’re not angry at you; they’re angry at your business, and you just happen to be a convenient representative of that business.
  • Greed will get you nowhere

Excellent Online PC Help Professionals! - 1 views

started by cecilia marie on 04 Nov 11 no follow-up yet
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