The program has enhanced access to medical, dental, and personal care services for numerous individuals, many of whom overcame their fears and now receive care without sedation or restraints.
The program enhanced patients' and caregivers' knowledge and ability to manage at home, improved attendance at followup appointments, and reduced readmissions and deaths.
The suggested approaches and template materials are intended for use with the media, both in traditional settings (e.g., printed newspapers, radio broadcasts) and online avenues (e.g., news Web sites, blogs).
The Featured Innovations describe two programs that provide seniors with care coordination and support, which reduced hospital and nursing home admissions, and a third program that provides care coordination to adults with serious mental illness, which reduced emergency department visits.
Adolescents using the service report feeling more empowered and knowledgeable about their health, while program staff report multiple cases in which the service has enhanced access to and improved the quality of medical care.