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Facebook customer care representatives can resolve most of the problems listed above. They can handle all your Facebook tech support queries, appeals to Facebook decisions, payment, advertising problems, fraud and harassment cases, etc. The facebook tech support representatives have a broad scope for problem resolutions. Facebook customer care cannot resolve mediating problems or conflict resolution between two parties. Their support executives are not authorized to act as intermediaries, and if you have a conflict with somebody, you have to find an alternate solution.