Group items tagged

VICIDial is an open source call center solution and it is one of the most widely used call center solutions. The call centers can double their ROI by adding 3 major functionalities with the VICIDial customization. Call centers are a lifeline for many companies and the call center solution is the

The call center software has skill based call routing. This feature will route an incoming call to the best fit agent who is skilled enough in handling such calls. A noteworthy boom in the business of inbound call center is witnessed. There are so many customer care and customer support centers

Call center business is booming and to take it to the next level, the call center management has started acquiring advanced tools and technologies. One of the most in trend tools is the SIP based call center software solution. This article will educate you with some more details of this most benefit

The VoIP technology has invented many VoIP solutions and products such as IP PBX Solution, Conferencing Solution, Call Center Solution, Class 4 Softswitch, etc. The VoIP aka Voice over Internet Protocol technology has made it possible to conduct the calls over internet. To be specific, the VoIP

The VICIDial Call Center Solution has all required features to run simple inbound and outbound calling campaigns. Open source solutions have helped many low budget businesses to kick start their dreams. Also, the open source solutions help in sustaining the business in the fierce competition

The digital era has started and almost all businesses have their marketing websites online which showcases their products, solutions, services and specialties.