Group items tagged

Over the past year I have been working on change initiatives to improve collaboration and knowledge-sharing with two large companies, one of them a multinational. In each case, implementation has boiled down to two components: individual skills & organizational support. Effective organizational collaboration comes about when workers regularly narrate their work within a structure that encourages transparency and shares power & decision-making. I have also learned that changing work routines can be a messy process that requires significant time, much of it dedicated to modelling behaviours. 

New global research from e-Dialog reinforces this view, showing how email can drive interaction on social sites, and that brands' behaviour on Facebook and Twitter can make customers more receptive to emails. 

Network learning, or personal knowledge management (PKM), is an individual, disciplined process by which we make sense of information, observations and ideas. In the past, self-directed learning may have involved keeping a journal, writing letters or having conversations. These are still valid, but with digital media we can add context by categorizing, commenting on, or even remixing information. We can also store information for easy retrieval as we need it.