and tools, an increase of 32%
Social media stats round up | Blog | Econsultancy - 0 views
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Customers who experience problems when shopping online are talking about it on social media sites; 13% this year compared with 8% in 2008.
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51% of respondents saying that social media has influenced their online transactions. 75% said their choice of retailer was influenced by what they read on social media sites, while 56% avoided a particular company after reading a bad review.
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