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An antidote about how Twitter can be used by consumers to give immediate reviews of a business and likewise how a business can use Twitter to rectify a situation with a customer immediately. Handy real world application of Twitter!

And so artificial intelligence type software is now threatening the livelihood of those in the legal profession. I have a friend who's a paralegal doing the type of work these "e-discovery" software programs can now do. I wonder if he's been aware of this kind of technology developing. I also wonder what will come next....

Review of a new book about the Turing Test, which Nick Carr discusses briefly at the end of The Shallows. The author Brian Christianson sets out to win the Turing Test.

A fascinating look "under the hood" of the technology used to collect the massive amounts of personal data that is created via social media. After givng an overview of the companies involved and how they achieve this, the article examines some of the ethical issues involved.